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Old 29 November 2012, 06:57   #1
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Important - crewsaver technical safety bulletin

I received this today from marine store. (Mods you might want to make this sticky for a while.)

If you know of anyone with a CREWSAVER lifejacket, even if you're not sure of the model, please forward this email to them so that they can check.


Please don't reply to this email as it's not a monitored account, please use address at the bottom of this email.
CREWSAVER TECHNICAL SAFETY BULLETIN

In keeping with Survitecís commitment to the highest levels of quality and safety, we are notifying the public of a safety alert for specific Crewsaver 290N manufactured during date June 2011 to October 2012.
These Lifejackets may be subject to loosening of the bladder webbing straps which may result in the stability of the jacket being affected.

In order to determine if you are impacted, Survitec Group is instructing the return of the Crewfit 290N Advanced Life jacket ONLY for inspection.
NO OTHER CREWSAVER PRODUCTS ARE AFFECTED.

The serial numbers of the potentially affected jackets are detailed below. These should be returned for inspection, and where appropriate, repair or replacement.

Owners of the lifejackets should:
- Not use them
- Return them to the nearest Survitec Service Centre or to Survitec Gosport, to have them inspected and tested.

Owners of these lifejackets seeking further information on the returns process can call the Survitec Helpline on 023 9252 8621

International: +44 (0) 23 9252 8621

Email: info@crewsaver.co.uk

Website: www.crewsaver.co.uk

There are 6 codes of the Crewfit 290N Advanced Life Jacket concerned:
1. Crewfit 290N Advanced Plus N/H, 1290-ADZPLUS
2. Crewfit 290N Advanced Auto N/H, 1290-ADZAUTO
3. Crewfit 290N Advanced Manual N/H, 1290-ADZMAN
4. Crewfit 290N Advanced Plus Harness, 1291-ADZPLUS
5. Crewfit 290N Advanced Auto Harness, 1291-ADZAUTO
6. Crewfit 290N Advanced Manual Harness, 1291-ADZMAN

Serial Numbers potentially affected:
1. Crewfit 290N Advanced Plus N/H, 1290-ADZPLUS
Serial Numbers:
L1106 00561 to L1207 00550

2. Crewfit 290N Advanced Auto N/H, 1290-ADZAUTO
Serial Numbers:
L1106 00505 to L1207 00550

3. Crewfit 290N Advanced Manual N/H, 1290-ADZMAN
Serial Numbers:
L1201 00582 to L1202 00518

4. Crewfit 290N Advanced Plus Harness, 1291-ADZPLUS
Serial Numbers:
L1106 00501 to L1210 00572

5. Crewfit 290N Advanced Auto Harness, 1291-ADZAUTO
Serial Numbers:
L1106 00511 to L1210 00567

6. Crewfit 290N Advanced Manual Harness, 1291-ADZMAN
Serial Numbers:
L1201 00535 to L1209 00501
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Old 29 November 2012, 11:03   #2
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http://www.yachtingmonthly.com/news/...ejacket-recall


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Old 31 December 2012, 13:20   #3
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Hello

Many thanks for posting this.

In case it helps others, I initially had very poor customer service this month when trying to return my 290N.

Several emails to the address stated on the Crewsaver website (and as stated above) were ignored. So I eventually phoned and after several attempts managed to speak to a lady in the technical department, who was particularly unsympathetic, especially in light of this being a recall. The lack of response to emails was due to "you [emphasis] were using the wrong address - the one on the website is wrong - you should have sent it to..." (wow - and that was my fault?) Also she was very surprised and initially dismissive when I asked how to claim the postage back... Maybe I'm just a tight Yorkshireman, but I don't expect to pay for postage to put right a defect on a £200+ life jacket with a manufacturing fault.

HOWEVER, after complaining about the poor service to Gaelforce in Inverness (who are always very good) Greg O'Brien
Strategic Marketing & Web Manager at Crewsaver, rang me to give a full apology and offered to replace my existing 290N with a new one, due to the poor service I'd had... They were "aware of 'issues'... in that department"

So if you do have any problems, I suggest you contact Greg, who was really helpful and restored my faith in Crewsaver: greg.o'brien@survitecgroup.com +44 (0) 23 9252 8621

Also the return form can be downloaded from http://www.uploadlibrary.com/crewsav...ranty_Form.pdf as it's not that easy to find, or apparent that you'd use that.

Hope this helps

Best wishes

Steve
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