Humber

Rupert Bear · 24 July 2004, 22:37

I had the leak that appeared at the transom of my Assault fixed under warranty by Humber. I have to say I was impressed by the service as within three days of me telling them it was done. They not only turned it around withing a few hours so I could get back home the same day ( I live 350miles from them) but the added some extras to the boat FOC for the inconvenience.
Well done Humber ( and I had a look at an Ocean Pro while I was there so may be starting to think about buying a bigger boat now, damn)

bogib · 24 July 2004, 22:42

Good the lady fecker have improved their after service skills since we had our Humber, we just got their longest finger up. Glad the lady has changed her policy.
Thumb up.

Richard B · 24 July 2004, 22:47

Well, hardly! 700 mile round trip... a full day travelling... either a day lost from boating or a day off work... who made the effort, really?

(PS. I'm pleased you got your boat fixed).
(PPS. Bogi - I had to check which is my longest finger

)

Rupert Bear · 24 July 2004, 23:15

I am not saying it wasn't inconvenient or annoying, just that I couldn't complain about the service as they did the work no problem and the extras fitted to the boat would have cost me more than the fuel did to get there and back by a long chalk.
While of course I would rather there hadn't been a problem I can't really complain about how it was handled.

Richard B · 24 July 2004, 23:21

Oh good. Pleased to hear you're satisfied. May I ask what extras they fitted or is that PM material rather than general forum information?

bogib · 24 July 2004, 23:24

It is good when people come to senses and realize how important good service is and happy customer. We went to the factory ones to discuss the matter (with our SAR Humber) with the "Queen" and her brother in peace as we thought but within 15 minutes the meeting was over with no results (for those who know me I am not easy person to upset and I have extremely long temper fuse).

ps. Richard you keep your center finger straight up and others are bended then you will see for sure your longest finger.

Jari Hjerppe · 24 July 2004, 23:28

Good to hear that Humber did the good service.

By the way, what did you think about the Ocean Pro? Could you tell me something about the hull shape and the tube height compared to Assault?

Jari

Rupert Bear · 24 July 2004, 23:44

The tubes were higher from the floor and the bow has a high sweep upwards. Hull was much deeper V and the internal width was larger.
All in all a boat that looked as if it would much more comfortable in a big sea that my Assault is

Jari Hjerppe · 24 July 2004, 23:50

Jari

Graham H · 25 July 2004, 10:36

Ive just ordered ( well last week) a new Ocean Pro 5.5 good to know of the after sales service , hopefully I wont need it

DM · 27 July 2004, 15:11

Quote:

Originally Posted by Jari Hjerppe

what did you think about the Ocean Pro?

I bought a three year old Ocean Pro 6.3 a couple of months ago and it does ride the waves well. Standard of fit out is pretty good with all electrics above tube height. It's just niggles like no anchor locker, just an open well, and the cables are run down the side of the deck instead of in a pipe. Very stable boat and the contour seats are great but do need a bit of extra padding in them.

arn.george · 27 July 2004, 17:09

Ocean Pro 5m - great handling - really pleased with it. Enclosed anchor well with drain through hull to well at rear. Only got 40hp on her but she will do 30knots(gps reading) and very economical. Wires across deck? Yes but encase them in trunking - for the money I think a good boat. Pay more and get under deck trunking, etc.

Nick Hearne · 27 July 2004, 20:55

Quote:

Originally Posted by davidmanning

I bought a three year old Ocean Pro 6.3 a couple of months ago and it does ride the waves well. Standard of fit out is pretty good with all electrics above tube height. It's just niggles like no anchor locker, just an open well, and the cables are run down the side of the deck instead of in a pipe. Very stable boat and the contour seats are great but do need a bit of extra padding in them.

Hi have you sold your Italian Rib then?
Nick

Rupert Bear · 27 July 2004, 22:01

This is mine but even with 60hp I only get 30knots. In saying that mine has lots of fuel and equipment on it so is quite heavy for its length,