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Old 21 November 2011, 17:03   #1
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How long is too long for delivery?

I recently ordered some electronics for a new project, over 4,500 worth.

How long is it reasonable to wait for delivery of all the bits?

Most have arrived but four months later I am still waiting for almost 1.000 worth.

What should I do?

What recourse do I have.

Is this the type of behaviour I should expect from a supplier?
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Old 21 November 2011, 17:08   #2
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Quote:
Originally Posted by JABS View Post
I recently ordered some electronics for a new project, over 4,500 worth.

How long is it reasonable to wait for delivery of all the bits?

Most have arrived but four months later I am still waiting for almost 1.000 worth.

What should I do?

What recourse do I have.

Is this the type of behaviour I should expect from a supplier?
Have you asked for the remaining money back on the goods not recieved?

If they are refusing to refund the difference then my approach would be to phone them daily... morning, lunchtime and afternoon and ask for an update on the order and I would do that until I got the goods or they stop taking the calls. Then I would go round there and knock on their door and demand my money and I would stay there until I got it.

But thats just me.
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Old 21 November 2011, 17:11   #3
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It is taking a week to get email replies, procrastination and delays: broken promises and excuses.

They won't answer the phone to me at all.

I have today given the choice of immediate delivery or an immediate refund, but I don't expect a reply for a few days, if history repeats itself.
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Old 21 November 2011, 17:13   #4
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Who's the supplier ?? Name and shame.
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Old 21 November 2011, 17:15   #5
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I am trying to be fair and reasonable. You will note the heading.

Am I being too reasonable?

If I don't get it sorted, yes, I will name and shame.
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Old 21 November 2011, 17:19   #6
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Quote:
Originally Posted by JABS View Post
I am trying to be fair and reasonable. You will note the heading.

Am I being too reasonable?

If I don't get it sorted, yes, I will name and shame.
over 4 months and the money involved I think you are being more than reasonable
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Old 21 November 2011, 17:51   #7
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Four months is silly. if you paid with a credit card, then involve them now. Get your money back.
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Old 21 November 2011, 18:26   #8
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over here they can't charge your card 4 months in advance. I would get a CC refund ASAP before their whole account goes tits up and you can't get anything back.
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Old 22 November 2011, 02:19   #9
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Being a 'nice guy' I sent a cheque so that they wouldn't suffer from the card company rake off...

Any bright ideas?
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Old 22 November 2011, 03:24   #10
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Go legal now!
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