How long is too long for delivery?

JABS · 21 November 2011, 21:03

I recently ordered some electronics for a new project, over £4,500 worth.

How long is it reasonable to wait for delivery of all the bits?

Most have arrived but four months later I am still waiting for almost £1.000 worth.

What should I do?

What recourse do I have.

Is this the type of behaviour I should expect from a supplier?

Chris · 21 November 2011, 21:08

Quote:

Originally Posted by JABS

I recently ordered some electronics for a new project, over £4,500 worth.

How long is it reasonable to wait for delivery of all the bits?

Most have arrived but four months later I am still waiting for almost £1.000 worth.

What should I do?

What recourse do I have.

Is this the type of behaviour I should expect from a supplier?

Have you asked for the remaining money back on the goods not recieved?

If they are refusing to refund the difference then my approach would be to phone them daily... morning, lunchtime and afternoon and ask for an update on the order and I would do that until I got the goods or they stop taking the calls. Then I would go round there and knock on their door and demand my money and I would stay there until I got it.

But thats just me.

JABS · 21 November 2011, 21:11

It is taking a week to get email replies, procrastination and delays: broken promises and excuses.

They won't answer the phone to me at all.

I have today given the choice of immediate delivery or an immediate refund, but I don't expect a reply for a few days, if history repeats itself.

kerny · 21 November 2011, 21:13

Who's the supplier ?? Name and shame.

JABS · 21 November 2011, 21:15

I am trying to be fair and reasonable. You will note the heading.

Am I being too reasonable?

If I don't get it sorted, yes, I will name and shame.

kerny · 21 November 2011, 21:19

Quote:

Originally Posted by JABS

I am trying to be fair and reasonable. You will note the heading.

Am I being too reasonable?

If I don't get it sorted, yes, I will name and shame.

over 4 months and the money involved I think you are being more than reasonable

willk · 21 November 2011, 21:51

Four months is silly. if you paid with a credit card, then involve them now. Get your money back.

captnjack · 21 November 2011, 22:26

over here they can't charge your card 4 months in advance. I would get a CC refund ASAP before their whole account goes tits up and you can't get anything back.

JABS · 22 November 2011, 06:19

Being a 'nice guy' I sent a cheque so that they wouldn't suffer from the card company rake off...

Any bright ideas?

Cookee · 22 November 2011, 07:24

Go legal now!

Leapy · 22 November 2011, 07:35

Quote:

Originally Posted by JABS

Being a 'nice guy' I sent a cheque so that they wouldn't suffer from the card company rake off...

Any bright ideas?

Hindsight is a wonderful thing, I know, but personally I don't use cheques these days for anything (except the local cattery who don't do cards

) for all the reasons you're describing here. You've not named the firm, but I guess it's owned and run by failed bankers who still feel they can do what they like with other people's hard-earned.

If the cheque has been cashed - has it? - and they're not local to you - are they? - then I fear your only recourse is some sort of legal threat or a visit from hand picked members of the Ribnet mafia

I think I'd also resort to recorded delivery mail - not email, it's easy to deny receipt - spelling out your dissatisfaction in detail with attached proof of prior email (?) communication and dates and times if you can of telephone calls detailing who said what and to whom. Also spell out what you expect from here and by when.

Start keeping a very detailed log of who is saying what and to whom. Make details of as far back as you can go identifying what is undisputed fact - email records, phone statements etc - and what you can remember was said but can't prove.

Four months is ludicrous...I get arsey after a week and downright grumpy after ten days. After four months

You have been unbelievably reasonable. Too reasonable, in fact, and they may be feeling that you might just go away. I feel you need a heavy handed approach.

Whether you name and shame at this stage is double edged. Personally, I'd only do it once I'd got my money back or all the goods I ordered. From then on, all bets would be off

Good luck

biffer · 22 November 2011, 07:51

If the place was within a 100 mile of where you are I would got and see them they might be struggling money wise and you might just be one of many. Go down there and get something for your money other than a letter saying they've gone bust

sent from a remote device

JABS · 22 November 2011, 08:11

Thanks for the support.

It isn't on my doorstep, if it was, I would be sitting bout side.

The cheque was long since cashed.

I just hope they will 'do the right thing'.

If they won't answer the phone, answer emails, not sure what else to do!

Maybe I need to talk to a legal firm in the area?

Erin · 22 November 2011, 08:21

Lets hope it turns out to be a cashflow or wholesale supplier issue that can be resolved. Either way I agree that it is appalling service when the customer doesn't get any feedback, especially in this day and age with instant communication. I doubt it's malicious.

biffer · 22 November 2011, 08:24

If they go bust there won't be any legal route to speak of. You need to push harder than others who may be in the same situation

sent from a remote device

Pikey Dave · 22 November 2011, 08:33

This might help. In the good old days before 'tinternet, I used to have a set of blank small claims court forms scanned & printed off. I used to fill in the details of the company that owed me money & fax them to the company saying that the forms were all filled & ready to go, if you don't pay up within 7 days they're going in the post. Never failed.

You can now do it online but I'm not sure of the procedure. IMO you have been more than reasonable & its play nasty time.

JABS · 22 November 2011, 10:26

Progress! The power or RIBnet!

Refund for the balance promised for tomorrow!

Let's wait and see what happens.

kerny · 22 November 2011, 10:34

Quote:

Originally Posted by JABS

Progress! The power or RIBnet!

Refund for the balance promised for tomorrow!

Let's wait and see what happens.

Nice one, keep us updated

rigi36 · 22 November 2011, 12:07

Contact consumer direct.

JABS · 22 November 2011, 13:01

Right. The company has offered a refund for the 'undelivered parts'.

It isn't enough to buy them! There is a shortfall of £175.

Where do I stand under the law?

My view is that they agreed to supply the kit of parts for a fixed amount. They supplied all but two bits and they are offering a refund that doesn't cover the complete cost of replacements. I should be able to claim the complete cost of purchasing from another source, provided I show that I have tried to get a good deal.

What does everyone think?

Or am I just grateful that I have ONLY lost 175??

But them, I don't have the refund yet!