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Old 14 January 2012, 13:58   #131
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Old 14 January 2012, 14:21   #132
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This thread has raised an interesting moral dilemma over the course of 14 pages. There are many people that knew who the offending vendor was but were clearly reluctant to say (me included). I wonder why that was? Perhaps it's a sign of the supportive nature of most forumites which is sometimes sadly lacking in many mainstream sectors of society which can be so quick to criticise. I'm sure we all know how a reputation can occasionally be unfairly tarnished.

Incidentally, this is not meant as a slur on Pikey Dave as I do feel he was stating the obvious, particularly after Polwart's good hint.
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Old 14 January 2012, 14:27   #133
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Now if JABS had named and shamed Mr Channel Ribs at the beginning of this thread what do you think his chances were of getting his money back ?? I think that JABS did the right thing and thankfully it paid off. I think that we have to give CR some credit for giving JABS is money back albeit in small payments a lot of other peeps out there wouldn't have given two shi.. er I mean hoots and kept the dosh, whether from the channel Islands or not.
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Old 14 January 2012, 17:55   #134
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I have not read all this topic but in in the interests of balance I purchased a new VHF from CR last summer and the transaction was smooth and problem free.
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Old 14 January 2012, 18:39   #135
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Quote:
Originally Posted by Erin View Post
Incidentally, this is not meant as a slur on Pikey Dave as I do feel he was stating the obvious, particularly after Polwart's good hint.
No worries, non taken

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Originally Posted by Max... View Post
I have not read all this topic but in in the interests of balance I purchased a new VHF from CR last summer and the transaction was smooth and problem free.
As I said, I know people who have made purchases from Channel Ribs & have been happy customers, it's not all bad. All companies make mistakes, errors, call it what you like. The mark of a good company is how they deal with it.
Never underestimate the power of the internet
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Old 15 January 2012, 06:06   #136
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Never underestimate the power of the internet
It's very much a double edged sword, isn't it! Traders who use RIBnet can expect to have their laundry very publicly washed, and EVERYONE has laundry. The flip side is that there is a rich seam of potential clients on here to be tapped into.

In the current economic climate, it is frighteningly easy for a small business to run out of cash and hit a brick wall. There's no point saying that the customer's cash should be in a "holding account" or whatever, that's not how small businesses work. They're very much "hand to mouth" - that's how they do the deals for you. It's a horrible place for a customer to get pinched, but I expect that it's no fun for the business either...

However the problem occurred (and I'm thinking: no money!) the seller has done exactly what I would have done in the same circumstances:

A. Stayed off RIBnet (no point standing about in Court).
B. Worked hard and paid the money back.
My next move would be:
C. Come back to RIBnet when the dust has settled, 'fess up and start over.

I know that the seller's business has suffered now because of this thread, not surprisingly, but there's always a way back.

And with that in mind: Always use a Credit Card when ordering goods for delivery, if you do that, you're safe to get the good deals online...
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Old 15 January 2012, 06:08   #137
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Quote:
Originally Posted by willk View Post
It's very much a double edged sword, isn't it! Traders who use RIBnet can expect to have their laundry very publicly washed, and EVERYONE has laundry. The flip side is that there is a rich seam of potential clients on here to be tapped into.

In the current economic climate, it is frighteningly easy for a small business to run out of cash and hit a brick wall. There's no point saying that the customer's cash should be in a "holding account" or whatever, that's not how small businesses work. They're very much "hand to mouth" - that's how they do the deals for you. It's a horrible place for a customer to get pinched, but I expect that it's no fun for the business either...

However the problem occurred (and I'm thinking: no money!) the seller has done exactly what I would have done in the same circumstances:

A. Stayed off RIBnet (no point standing about in Court).
B. Worked hard and paid the money back.
My next move would be:
C. Come back to RIBnet when the dust has settled, 'fess up and start over.

I know that the seller's business has suffered now because of this thread, not surprisingly, but there's always a way back.

And with that in mind: Always use a Credit Card when ordering goods for delivery, if you do that, you're safe to get the good deals online...
Very nicely put Mr willk.
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Old 15 January 2012, 07:50   #138
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PD said, " I know people who have made purchases from Channel Ribs & have been happy customers, it's not all bad. All companies make mistakes, errors, call it what you like. The mark of a good company is how they deal with it. D said..."

Willk said " It's very much a double edged sword, isn't it! Traders who use RIBnet can expect to have their laundry very publicly washed, and EVERYONE has laundry. The flip side is that there is a rich seam of potential clients on here to be tapped into. "

Both comments are spot on , but the truth is this particular trader HAS caused upsets to several RIBnetters in the past incuding myself ( Condurro Phone episode , and I did raise the issue with JK who tried to mediate ) , Knot Yet , who no longer posts ( over the bulk purchase of rescue beacons ) and at least one other regular poster who found dealings with CR , shall we say less than straightforward . I won't mention his name but his comments were quite open about the issue on the appropriate thread .

Sure everybody desrves a second chance , but the it's also true that where there's smoke there's fire !
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Old 15 January 2012, 08:42   #139
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Martin lost a fair bit of money on the phones, I don't see anything in the thread that suggests he was at fault?
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Old 15 January 2012, 08:51   #140
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Martini , Most of the aggro was not posted on the threads , but dealt with by pms 'tween myself , Martin & JK .

The fact that he was trading items in value of over 20 from the Channel Islands , attracted the attention of HMRC . They " confiscated goods " in transit and demanded extra payment from me for delivery . I was not the only person inconvenienced in this way . Martin felt he had done everything correctly . That is NO consolation to a punter caught up in the mess.
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