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Old 27 June 2007, 17:32   #1
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How can i get a dealer to take repair responsibility?

Guys

I've recently posted about my transom cracking on the zodiac, but need some different advise

It looks like the Honda 90 should never have been put on the zodiac at all. It was supplied like this from a dealer from new (brand new zodiac, 2nd user (20hrs) honda 90)

I have all the orginal paperwork plus the records proving supply,etc and personal records from the distant friend who purchased from new.

This means that the transom has always been overloaded (as viewed by Zodiac) and the zodiac warrany void therefore from day 1.

The engine is 174kg and the max transom is 165kg - not alot but enough to void the warranty and no doubt has contributed to straining the transom. I know there's going to be some engineering tolerance built in, non the less it does exceed the manufacturers guidelines

How can i get the original dealer to take some responsibilty for this?

Any one got any advise or been through something similar?

Mark
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Old 27 June 2007, 17:39   #2
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I have had warranty issues with cracking in the past. And was pleasantly surprised to find that the dealer and boat manufacturer took full responsibility. And acted totally honourably in their dealings with me. I did think I was going to have a fight on my hands.

The bad bit though was that the repair was sub contracted and took a long time. And when the subcontractor said it was repaired I went down to pick it up and it hadn't been done. So even later it eventually got done.

So in the first instance I would say go back to the dealer and see what he has to say.
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Old 27 June 2007, 17:41   #3
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Just looked at your other thread. Mine was a known problem and the boat manufacturer had a modification they had fitted by the sub contractor.
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Old 27 June 2007, 17:45   #4
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Hi Mark,

Do I understand correctly that you bought the boat 2nd hand?

If so, then I would guess that you don't strictly have any contract of sale to fall back on, unless the warranty is transferrable upon sale.

You could ask your "distant friend" to handle the dealer issue?
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Old 27 June 2007, 17:46   #5
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Sorry didn't click with you being the second owner.
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Old 27 June 2007, 17:46   #6
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Quote:
Originally Posted by mhb100 View Post
Guys

I've recently posted about my transom cracking on the zodiac, but need some different advise

It looks like the Honda 90 should never have been put on the zodiac at all. It was supplied like this from a dealer from new (brand new zodiac, 2nd user (20hrs) honda 90)

I have all the orginal paperwork plus the records proving supply,etc and personal records from the distant friend who purchased from new.

This means that the transom has always been overloaded (as viewed by Zodiac) and the zodiac warrany void therefore from day 1.

The engine is 174kg and the max transom is 165kg - not alot but enough to void the warranty and no doubt has contributed to straining the transom. I know there's going to be some engineering tolerance built in, non the less it does exceed the manufacturers guidelines

How can i get the original dealer to take some responsibilty for this?

Any one got any advise or been through something similar?

Mark
i would say get an independant survey done on it, there are a couple of chaps on here that do these, then see if you can get backing that it is not fit for purpose, then write to them both setting out your plans to take them to the small claims court if they dont cooporate and put things right

if the dealer fitted it like that he wants his ass kicked as it is a very poor job in my humble opinion. he should never have fitted that engine to that boat and certainly not the way he has. threaten to name and shame as that may get his attention as well.

go for it
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Old 27 June 2007, 18:09   #7
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Hi Mark,

Do I understand correctly that you bought the boat 2nd hand?

If so, then I would guess that you don't strictly have any contract of sale to fall back on, unless the warranty is transferrable upon sale.

You could ask your "distant friend" to handle the dealer issue?
Mark, This is the problem, also even if you can get your friend to deal with the dealer for you, so to speak, you will have a job proofing that any damage happened within the warranty period, how many years does zodiac warranty there ribs? how old is yours? also lots of other similar size craft including zodiacs have been fitted with Honda 90's with no problems, good luck.
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Old 27 June 2007, 18:25   #8
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By the way Mark, it will be interesting to find out if a dealer did originally fit that engine and bolts in the way that its done? looks like a scratch the head Diy job to me?
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Old 27 June 2007, 18:28   #9
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Hi Tim

Yep its out of warranty and Zodiac position is that the issue lies with the installation,so the supplying dealer.

My issue is not with Zodiac (although they have done a poor job with the transom design putting a hollow box section on the top of the transom!) but with the dealer for over stressing the transom through this installation

I have asked the dealer for comments - you never know they may be able to offer information to the contrary at time of installation - so they installed in good faith - but as professionals I cant quite see this given the responses from other forum members about the 'poor' installation job

Cheers
Mark
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Old 27 June 2007, 18:44   #10
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Uum yer, i wouldn't worry yourself too much over it, with a small amount of work and a stainless steel transom plate it should be better than ever, i nearly bought a pro open with a 90 rude on the back but decided to stick with osprey, i like the pro open though much better hull than the pro.
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