Originally Posted by codprawn
Given the amount we now pay for water I think we should all expect a little better service. After all there never used to be hosepipe bans(very rare) and yet we didn't even have water bills years ago!!!
Just because you didn't get a bill from a water company doesn't mean you weren't paying for it (you were, probably through your rates if you go back far enough).
Don't complain about your water prices, in relative terms our water in Scotland is more expensive because we didn't privatise our water supplies when you did... ...we don't have hosepipe bans but we do have infrastructure problems.
Actually in terms of value for money think about what you get for your money. Someone collects the water, treats it and tests it to make sure its safe to drink, delivers it right inside your house, then takes all your waste away for you too (and collect all the "run off" from your property and the streets etc and handle this too) and clean that up so they can discharge it to sea within acceptable limits. This probably costs you significantly less than £3/m^3 (1 m^3 = 1000L = 1 tonne of water) Do you think you could do it cheaper?
if you want more investment you need to be prepared to pay more. Don't be naive and suggest they reduce profits - they are a PLC with obligations to return shareholder value, and if PLC's don't make profit your pension won't be worth anything and you will have something else to moan about.