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Old 15 June 2014, 08:40   #1
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Geek needed

I have a garmin chartplotter and have just bought the homeport which I downloaded . Only when I try and open it it flags

Windows media player cannot play the file . The player might not support the file type or might not support the codec that was used to compress the file .

Does this mean anything to anyone and is there an easy fix . I am itching to get on it and plan some routes .



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Old 15 June 2014, 09:11   #2
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Sounds like it's compressed. Right click it and see if there's an option to uncompress it...
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Old 15 June 2014, 09:20   #3
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Quote:
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Sounds like it's compressed. Right click it and see if there's an option to uncompress it...

Can't see an option to decompress !!


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Old 15 June 2014, 09:30   #4
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Sounds like the file extension is associated with windows media player, there are a few which use common extensions, this is normally overcome by using the base programme to open your new file. Can you advise what file extension you have ( the bit after the .)
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Old 15 June 2014, 09:40   #5
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Sounds like the file extension is associated with windows media player, there are a few which use common extensions, this is normally overcome by using the base programme to open your new file. Can you advise what file extension you have ( the bit after the .)

The bit after what ?


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Old 15 June 2014, 09:45   #6
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the bit after the dot.
computer files have an extension which defines the file type ie homeport.gdb
depending on how your computer is set up, these may not be initially visible. If you can select the file you have downloaded, right lick and click on properties, you should be able to see the extension
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Old 15 June 2014, 09:54   #7
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Quote:
Originally Posted by cardo View Post
the bit after the dot.

computer files have an extension which defines the file type ie homeport.gdb

depending on how your computer is set up, these may not be initially visible. If you can select the file you have downloaded, right lick and click on properties, you should be able to see the extension

Think I did what you said right clicked then properties
Homeport 2.2 properties
Options at the top were
General
Digital signatures
Security
Details
Previous versions

But can't see extension number in any of them



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Old 15 June 2014, 09:58   #8
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should be in the first tab ( general) hopefully there is a "Type of File"
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Old 15 June 2014, 10:00   #9
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Sorry mate now you know why I need help !!
File type : 1(1) file (.1(1))



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Old 15 June 2014, 10:00   #10
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Quote:
Originally Posted by stevedonna View Post
Think I did what you said right clicked then properties
Homeport 2.2 properties
Options at the top were
General
Digital signatures
Security
Details
Previous versions

But can't see extension number in any of them



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If you got the correct version the download file should be called something like HPmain.msi or Homeport.exe
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