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Old 18 May 2016, 05:05   #11
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Not exactly blinding customer service then🤔


Sh1t happens

Nope and not after what the chap said at sea works
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Old 18 May 2016, 05:06   #12
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They are sold as seconds ie defects. Save some money,take a chance

Not fussed about the defects it's the studs that's the issue
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Old 18 May 2016, 05:41   #13
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Quote:
Originally Posted by Pikey Dave View Post
Not exactly blinding customer service then��


Sh1t happens
That would seem the case...like so many others these days
As to being "seconds" minor cosmetic defects don't (or shouldn't) make any difference,if there are any material defects that effect performance..or in anyway make them unfit for purpose,they should NOT be for sale in the first place!..and Ghecko should either upgrade thier manufacturing process...or take the Hit! Instead of palming then off to the General public and them abdicating all responsibility to repair defects...or warranty issues.

I'd be interested to know what alternatives there are for Our type of Boating?.....and the experience of forum members
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Old 18 May 2016, 06:17   #14
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That would seem the case...like so many others these days
As to being "seconds" minor cosmetic defects don't (or shouldn't) make any difference,if there are any material defects that effect performance..or in anyway make them unfit for purpose,they should NOT be for sale in the first place!..and Ghecko should either upgrade thier manufacturing process...or take the Hit! Instead of palming then off to the General public and them abdicating all responsibility to repair defects...or warranty issues.

I'd be interested to know what alternatives there are for Our type of Boating??

That's the point I put to the boss on the phone,
It's the usual case small fish in a big sea 🙄
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Old 18 May 2016, 07:56   #15
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Surely if you buy stuff that is not new and original, cheap off eBay, it's a punt and may end in a false economy.

I wouldn't expect them to offer any more service than they have. Put yourself in their position!!

If you're that fussed, buy new and you can expect standards.
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Old 18 May 2016, 08:54   #16
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Surely if you buy stuff that is not new and original, cheap off eBay, it's a punt and may end in a false economy.

I wouldn't expect them to offer any more service than they have. Put yourself in their position!!

If you're that fussed, buy new and you can expect standards.
We're in the EU!!...(for the moment anyway!!)
Where IS ALL the Famous consumer protection!..
Seems to me shoddy after sales service at best!!...when a Company won't back up the products they've Made... Chosen to sell..and Earnt profit from...I suggest you READ THE ADVERT HP.
Also a little short sighted in the relatively small and close knit society that the Boating fraternity is.
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Old 18 May 2016, 09:35   #17
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I bought a tumble drier new from a national chain that burns your house down! They didn't have to exchange it for free unless under a year old.

Consumer protection my behind! LOL

Just take it on the chin, you bought a product cheaper than it retails at, from an in internet based auction site. How much protection do you think you should have?!!

Eyes wide open or shut? Your call. It's a big wide world out there

I take your point re small community, that said, they have little competition. Even second hand the Gheckos go quickly.
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Old 18 May 2016, 09:36   #18
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Quote:
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That would seem the case...like so many others these days
As to being "seconds" minor cosmetic defects don't (or shouldn't) make any difference,if there are any material defects that effect performance..or in anyway make them unfit for purpose,they should NOT be for sale in the first place!..and Ghecko should either upgrade thier manufacturing process...or take the Hit! Instead of palming then off to the General public and them abdicating all responsibility to repair defects...or warranty issues.

I'd be interested to know what alternatives there are for Our type of Boating?.....and the experience of forum members
For most people on here: http://www.seawolfkayak.com/wp-conte...0/11/ORSSS.jpg

However I'm a recent convert to the Gecko helmet - simply for spray protection to keep little people and wives happy! (Mrs P was even more cynical than me - but is now a 100% convert). I'm sceptical about their helmet performance. If you want something similar then:

https://www.gathsports.com/products.php?cat=7

or Kask do some nice stuff with visors - not sure if they are "recognised" for water use though (as I understand it the Gecko is designed to come off if you hit the water at speed and it tries to rip your head off)

Quote:
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That's the point I put to the boss on the phone,
It's the usual case small fish in a big sea 🙄
A typical customer is probably buying 10's or even 100's of them (think MOD, Police, RNLI etc). We are an inconvenience, and I suspect much more "budget" conscious. Probably most of them just replace when a defect happens as its not worth the paperwork effort to put in a warranty claim. Same reason Delta don't sell to public.
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Old 18 May 2016, 09:44   #19
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were the hats sold with a disclaimer then slight defects not fit for purpose or fit for purpose with a warranty, after warranty studs/gel-coat would be down to wear & tear.
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Old 18 May 2016, 09:52   #20
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That's basically what he told me companies are buying 400 a time
My point with him was I offered to pay for the studs fitting 9 a helmet no issue there at all
But because the gel coat is cracked they won't do it as its faulty and might break more like one of them had done already
The stud has pulled through the helmet taking the visor off its that thin
I just think it's a poor show on there part for the price of them as well
If it was musto or Gul they would have it sorted no problem
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