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Old 06 May 2014, 12:00   #41
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Hold your horses Boris! He's apparently already been offered a full refund.
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Old 06 May 2014, 12:18   #42
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Simon,you express that you genuinely feel hurt at what has been written about you. What about your customers ?? I bet a lot of them feel hurt too.

You now slag off this Chinese boat company that you dealt with but they were the dogs dangle's when you was selling them.

After spending over 8k on the first Chinese rib from you 4 years back I only had it on the water 3 times in over 12 months and that was my first boating summer gone. I was not a happy chappy so you said that you would get another one to replace it which was an Egyptian made dive rib, much better quality you said and it would cost me an extra 500 quid because this one was a 5 metre not 4.7 so I went along with that and waited for weeks if not months for it to be ready...

Then I got it home.... I trimmed the engine up to put it in the garage and the transom cracked.... it had never seen water that was the last straw Simon another boat not fit for purpose and that's why I demanded my money back.

I do not think that I am out of order sharing my views on here and yes you did give me full refund and I even put a post up on here saying hats off to you for doing that.

But since then, to many people have come on here asking for advice after having bad dealings with you and two of them I corresponded to them by PM only not on the open forum.

But after seeing that engine respray and talk of cutting down the transom I couldn't hold back any more.

p.s. If you look back on this thread I did mention that I thought that you might have got a bit better after you had been dealing with ribs for a few years.
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Old 06 May 2014, 14:27   #43
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Looks like Humber are next in the firing line looking at Nugents thread
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Old 06 May 2014, 15:38   #44
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I would be returning it!


Sent from my iPhone using RIB Net
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Old 06 May 2014, 16:46   #45
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I run a very successful business for over 12 years in engineering supplies, but taking a kicking from a forum that is dedicated to Rib's, I find it very hard for anybody in the know to be looking for a rib will be purchasing one from Bill Higham Marine, I'm sorry to say but running a business these days is very hard, and neg feedback like this will hurt any trading company at present, I to looked into buying a Sea Pro package, but I had to judge this company by forums, etc and my money went elsewhere. I'm sorry to advise but, Customer service is number one in my company always has and always will.
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Old 06 May 2014, 17:01   #46
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Originally Posted by poulner6 View Post
I run a very successful business for over 12 years in engineering supplies, but taking a kicking from a forum that is dedicated to Rib's, I find it very hard for anybody in the know to be looking for a rib will be purchasing one from Bill Higham Marine, I'm sorry to say but running a business these days is very hard, and neg feedback like this will hurt any trading company at present, I to looked into buying a Sea Pro package, but I had to judge this company by forums, etc and my money went elsewhere. I'm sorry to advise but, Customer service is number one in my company always has and always will.
+1 You're only as good as your last job You only rip people off once.
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Old 06 May 2014, 17:10   #47
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Quote:
Originally Posted by poulner6 View Post
I run a very successful business for over 12 years in engineering supplies, but taking a kicking from a forum that is dedicated to Rib's, I find it very hard for anybody in the know to be looking for a rib will be purchasing one from Bill Higham Marine, I'm sorry to say but running a business these days is very hard, and neg feedback like this will hurt any trading company at present, I to looked into buying a Sea Pro package, but I had to judge this company by forums, etc and my money went elsewhere. I'm sorry to advise but, Customer service is number one in my company always has and always will.
Me too ... I'm sure you've been one of my suppliers at some point poulner6

I'm completely amazed at how much shite, punters endure in this trade of boats. Ofcourse there are good suppliers, but there is also huge complacency in customers who accept poor service because they dont know any better. This is why this forum is so important in being a platform to educate buyers, and enlighten sellers, and the other way around.

I too have had my fair share of troubles, some have been handled well, and some not so, but, I have no doubt, the exposure here, has made a difference to my own predicaments. So I think any service provider worth their salt should do more to monitor forums, as they are a barometer for some, who don't wish to complain, or make a nuisance, because they prefer not to be antagonistic .. and sadly, thats what allows some unscrupulous suppliers to get away with what they do..
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Old 06 May 2014, 17:16   #48
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Me too ... I'm sure you've been one of my suppliers at some point poulner6

I'm completely amazed at how much shite, punters endure in this trade of boats. Ofcourse there are good suppliers, but there is also huge complacency in customers who accept poor service because they dont know any better. This is why this forum is so important in being a platform to educate buyers, and enlighten sellers, and the other way around.

I too have had my fair share of troubles, some have been handled well, and some not so, but, I have no doubt, the exposure here, has made a difference to my own predicaments. So I think any service provider worth their salt should do more to monitor forums, as they are a barometer for some, who don't wish to complain, or make a nuisance, because they prefer not to be antagonistic .. and sadly, thats what allows some unscrupulous suppliers to get away with what they do..
So true, if any of my staff fail to adhere to MY company policy, do they get a kicking, it's not there baby that gets put down, it has taken me 12 years to put my company where it is today, and it can take 5 mins for someone to put you back down again. If you have used my company I thank you for your services, and hope it was a service you was pleased with, maybe look forward to speaking again.

Jason
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Old 06 May 2014, 17:46   #49
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Like you all say I have been doing my job for 20 plus years have never advertised most of my work comes word of mouth
It doesn't take long for a bad news to travel these days with forums & face book you have to be on the ball a the time.
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Old 06 May 2014, 17:56   #50
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thanks for the welcome john kennett.
this honestly this feels like a witch hunt. it has only upset me so much as i work so hard to keep all people who deal with us happy.
i would just like to make a plain and open offer to ANY customer of mine who has a genuine grievance to please call me and air it. i will never shirk my responsibility, we are human beings and human beings sometimes make mistakes. but i will always be accountable as i have been with chris who started this thread.
finally i would like to apologise to andy hadden who i wrongly accused of being part of this witch hunt. sorry andy, i hope the ribcraft is going well!
best regards to all (including the hunters)
simon higham
bill higham marine
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