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Old 05 May 2014, 04:20   #31
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from my experience last year of very poor service from a main Honda dealer, I've learnt my lesson and any future large, or small, purchases will be preceded by asking Ribnet members for advice on the dealer or product, at least I could blame 6 months of chemo for my bad choice of dealer at the time, and I don't want either experience again
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Old 05 May 2014, 09:00   #32
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Make: Bombard Aerotec 380
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Again many thanks for the feed back and support. I agree what some have said that some have had good service from them in the past. I myself went there on the recommendation of a mate that used them often years ago and was happy with them. However things seemed to have changed.

When I first asked about the Seapro the one guy in there told me you get the seat bag, bow bag etc with the sib. However when I got my box those items were missing and when I asked Simon he said you have to purchase them separately for 30 odd each (cant remember exact amount but something like that)

When I took it back due to poor quality I had to go pick it up from the warehouse, this time it was an un-opened box and when I got home surprise surprise those items were included. He was with other customers at that moment trying to flog them a big boat so probably did not have the time to remove it...

The current sib does seem fairly decent quality but have my doubts now plus no good with a 20" transom and a short shaft. In future buyers beware of this company!

Thanks.
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Old 05 May 2014, 09:07   #33
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Told me exactly the same bow bag and seat bag extra!!Both in the box when I got home!!Must be his standard pitch!!He must be the company sales prevention officer
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Old 05 May 2014, 09:08   #34
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Originally Posted by Peter_C View Post
A new boat...okay, can't go wrong there. Wrong outboard...umm no! Wrong outboard with failing gaskets...NO WAY!!! Those gaskets are cracking all over the place. If it were mine I would be performing a complete teardown before it fails.

Is there a reason you want a SIB? If putting it on a trailer I would recommend a RIB.
Hi Peter.

I do not currently have storage for a trailered boat, although I might have in the future. I am also a little bit worried that I'll need to launch from slips all the time, some places we go to one can only launch/recover over high water, it's nice to be able to launch any state of the tide, something I think might be difficult with a rib due to weight, dont suppose you can fit them with transom wheels? Rib's also seem a bit more pricy... Obviously a rib would have been preferred.

Thanks Chris
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Old 05 May 2014, 09:43   #35
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i enquired about a yam 90 ages ago, eventually the higher resolution pics came thro.Clearly showed the skeg 1/3 was missing, i told him this and he replied, Its not missing mate and you get what you pay for...
May they go bust and rot for the crap verbally and otherwise that comes out of that company!
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Old 06 May 2014, 09:23   #36
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wow flippin' eck guys, i know a lot of you that have written these posts…

i feel genuinely hurt about what you have written on here.

chris: the first i heard about your upset with the 30 johnson was this morning, you explained your concerns and i offered you an immediate and full refund. the 430HD is built with a short transom, however, our latest batch have been made with long transom by mistake, the first we knew of this was your boat - there is NO WAY i would intentionally sell a short shaft engine for a long shaft boat.
with regard to the engine paint job, we have recently taken on a new spray man, this is unacceptable paint finish and he will be addressed about it. i hope you are happy with the way i have dealt with this but if not please let me know.

Steve Kern: you are seriously out of order with the way you have spoken about me and our business. i bent over backwards for you during the chinese hull problems you had. I ended up 3000 out of pocket on your boat alone, but i still kept my word to you.
andy hadden: your boat was from the same batch as steves and we refunded you in full aswell. this chinese manufacturer took us for over 20,000 and nearly put us out of business so at that time we refunded both of you from our personal accounts so that we could afford to do it without going bump.

Steve kearn: you said after our last meeting that you thought we had dealt with the problems really well and you thanked me for being straight and doing the right thing by you. so what has happened since to provoke such spiteful and damaging remarks?

good service especially after sale is THE most important thing to me and i go out of my way to help any customer with a problem. we get emails and phone calls every week attesting to our good service and hardly ever have customers saying they feel unhappy with us in any way.

i would ask that please if anybody is unhappy with anything they buy or any service they receive from us to call. its that simple, just pick up the phone. at least give us the chance to help if things aren't what you expected.

i would finally say that those of you who have replied and are genuine people, please re-read this whole thread and decide for yourselves why you have posted, is it to look good in front of your mates?

if so there is a word for that - Bullying, almost excusable as a kid, but you are adults and should know better, it isn't cool or fair.
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Old 06 May 2014, 10:04   #37
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"i would finally say that those of you who have replied and are genuine people, please re-read this whole thread and decide for yourselves why you have posted, is it to look good in front of your mates?"
I consider myself a genuine person and my reply was in response to a request for advice. My suggestion from the evidence supplied was to return the item.You yourself have said that you offered him a full refund so it would seem my advice was reasonable.People ask for advice, I give it if I think I can contribute in a positive manner. So in answer no I am not trying to look good in front of my mates. I have had no dealings with your Company so no axe to grind there. Regards Jim
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Old 06 May 2014, 10:25   #38
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Hi Simon, and welcome to RIBnet.

Thanks for letting us hear your take on things, it's always good to hear both sides of a story.
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Old 06 May 2014, 11:44   #39
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Hi Simon, and welcome to RIBnet.

Thanks for letting us hear your take on things, it's always good to hear both sides of a story.
Seconded.Welcome to Ribnet
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Originally Posted by simonhigham View Post
our latest batch have been made with long transom by mistake, the first we knew of this was your boat - there is NO WAY i would intentionally sell a short shaft engine for a long shaft boat.
with regard to the engine paint job, we have recently taken on a new spray man, this is unacceptable paint finish and he will be addressed about it.
A silly question but don't you PDI new boats or inspect motors before they go out of the door?
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Old 06 May 2014, 11:56   #40
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My advice would be to listen to your own internal advice, its telling you that most probably these issues are only the tip of the iceburg and you may find other issues if you stick with it. You know its not right, see if you can take it back and get your money back if they cause difficult threaten to sue them.
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