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Old 02 August 2010, 11:17   #11
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If a product has caused damage of any kind that is not a gradual process (ie can be seen to have happened at a specific date and time) the company should ( though dont have to) have liability insurance. Ask them for the details and see what they say?
the thing about liability insurance (so i've been told) is even if you admit liability they still need court action before the insurance companies pay out, rather defeats the object of having it when it can take months or even years to fight a claim, the insurance companies squabble among themselves me thinks
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Old 02 August 2010, 13:48   #12
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Get some pictures of the product and the damaged caused on her, it will give a better idea of what the issue actually is.

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Old 02 August 2010, 15:23   #13
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Cover chafing?
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Old 02 August 2010, 17:10   #14
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Cover chafing?

A New cover has chafed tubes.. yes.. They adjusted the cover one time, but its not eliminated damage, as a result, I can no longer use the cover
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Old 02 August 2010, 22:40   #15
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Name and shame the company on here...... Whenever I get bad service from a company and have been unable to resolve it with them, I always make a point of telling them how disatisifed I and make a point of telling them I shall tell as many people as I can that how poor the service I have recieved from their company. Never know it might change their attitude towards their customers.......
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Old 03 August 2010, 03:50   #16
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Name and shame the company on here...... Whenever I get bad service from a company and have been unable to resolve it with them, I always make a point of telling them how disatisifed I and make a point of telling them I shall tell as many people as I can that how poor the service I have recieved from their company. Never know it might change their attitude towards their customers.......
I am giving them the chance to rectify the issues with the cover 1st, service had been good and the quality of workmanship otherwise was good. I have some "go fast" stripes on the boats new tubes, and it has worn all the grey off the hypalon on them. Although less than ideal, its fixable in my eyes as just the stripe. Currently they have offered to rectify the cover, no mention of cost or tubes yet. I really do not know if I am in a position to query the tube chaffing
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Old 03 August 2010, 08:49   #17
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I'm with Biff here - more detail would be very helpful, but if it is as you described we would sort it all out FOC.
Ah well .................... we don't do covers!
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When a boat looks that good who needs tubes!!!
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Old 04 August 2010, 12:38   #18
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Tube Chafing

IMHO, THEIR cover damaged YOUR tubes, and I think they should rectify the problem weather it be a repair (if possible), covering the stripe with something, a retube, (a bit extreme) or some financial discount off the price of the cover.
My heart goes out to you, I have been on the receiving end of some very shoddy workmanship to my pride and joy and it is a very stressful situation when you have to pick up the pieces and negotiate, (especially when everyone tells you to, and you feel like going in with guns blazing).

For what it is worth, I generally sleep on it for a couple of days, when I have calmed down enough not to want to rip off their head and spit down their throat, I sit down and compose a list of options, I also try to think of their responses so I won't be taken aback or out foxed at the showdown.

Good Luck

Lee
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