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Old 12 November 2004, 04:26   #21
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Boat name: S.S. Nobstick
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Shakespeare begins with 'S'
...so does "sod off"....
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Old 12 November 2004, 04:31   #22
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Aluminum tanks! that's good
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Old 12 November 2004, 05:36   #23
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It all sounds like one big marketing ploy to me, if not it has certainly got allot of people talking!
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Old 12 November 2004, 06:41   #24
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Make: Tornado 6.8
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Engine: Yam 200 HPDI
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Barnet are excellent. Good knowledge, good products and the customer service is top knotch, I just hope they sort out DJLs tube problems as they really should.
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Old 12 November 2004, 06:51   #25
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Hi,
It's good to hear that Barnet Marine's service is excellent, I will certainly consider them in the future. The problem is that I have found most companies very helpfull when you are buying but less helpfull afterwards, is Barnet Marines after sales service just as good?
Regards,
Graham
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Old 12 November 2004, 07:01   #26
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Country: UK - Channel Islands
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Boat name: Black Pig
Make: XS-Ribs
Length: 9m +
Engine: 2 x 225hp Optimax
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I personally can't comment at the moment but will add to the thread once I know in a few months time.

Swginn would probably be able to give a better answer as would others with Tornado's and XS-Ribs that have been owned for some time now.

From what I've heard which made me form an opinion to contact them in the first place their aftersales is just as good. But until I experience it I'll sit on this nice comfy fence over here!
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Old 12 November 2004, 07:25   #27
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Boat name: XS-600
Make: XS-Ribs
Length: 6m +
Engine: Merc Optimax 150 XL
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After Sales really is top class.

I had a problem with my steering helm vent cap being faulty and as a result there was air in the system. Barnet didn't want me to lose out on any days ribbing so they sent over the vent cap by courier and paid my local seastar dealer to bleed the steering using their "power purge" system. Also after I noticed that Barnet are now fitting a tapered trunking over their loom exit to prevent water ingress to the console, I contacted Laurence and he sent me that over FOC also.

Other than this I haven't had any problems with the RIB (it still is relatively new) Friend has had his Tornado for 3yrs now and also has had minor problems such as plastic steering cap coming off wheel centreand a faulty switch, Barnet have always responded promptly and simply sent the parts over bearing delivery costs, etc. themselves. I guess its the small thngs that count!!

You will always get a return of e-mail within 1-2hrs and there will always be somebody there to give you some good sound advice. Have never heard anything bad about them other than DJL's tubes.
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Old 12 November 2004, 10:35   #28
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Laurence has been in contact and offered to fix the tubes . They have the RIB at the moment and are also replacing the engine mounts, which they have done a fantastic deal on - was going to cost me 650!!

Their after sales support really is top class and Id definitely buy through them again. I think I just need to get everything reinforced on my next boat...
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Old 12 November 2004, 11:14   #29
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Glad to hear their sorting it for you!!

Just had a look at your site, very impressive. Nice RIB too!! She looks well set up and a very solid, seaworthy boat!! Was it still in warranty??
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Old 12 November 2004, 12:18   #30
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Quote:
Originally Posted by DJL
I think I just need to get everything reinforced on my next boat...
Daniel, you just need a bigger boat next time, I think you have given the one you have one hell of a thrashing over the past few years .... its a small boat with big experience.

I am pleased Laurence has sorted you out, I thought he may, i am sure he does not want any of his products or company tarnished with a bad reputation, he has worked for years to build it up.

I have a Tornado and will pick an XS up next week for our dive club ... we have had the odd problem, but I can't really fault the Tornado or the service from Barnet.

Getting back on my soap box, its a shame other manufacturers look down on buyers so much. "Revenger" and the Southamption Boat Show ... for example, they treated us very poorly ... and thats the second time they have done that to me. As a result the next boat will not be a Revenger!
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