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Old 23 February 2004, 16:13   #1
RMH
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Make: 11MTR PASSENGER
Length: 11MTR
Engine: yamaha me 421's x2
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11mtr major problems


Hi from rmh. I need help and advise with the following?
I purchased an 11mtr rib and inside the first 5 days of operation came up with the attached list:
1.Fuel filler lids unable to open.
2.Water leaking into enclosed bow area (severe)
3.Water leaking into internal passenger area.
4.Water leaking into watertight engine room.
5.Bilge pump inoperative.
6.Leaks through cabin windows.
7.Leak through windscreen.
8.Wiper fell off.

I can go on and on but I will only bore you all. To follow up I discovered major cracks in the decking. Various design flaws. Major mechanical faults causing breakdowns at sea. Electronic failures etc, etc, etc.

This rib is still only a few months old and I am devastated, horrified by the lack of basic quality. I invested a fortune in it and now comes the cruncher. I have been told by the rib manufacturer that I have unreasonable expectations and that our business relationship must end here!
Has anyone ever experienced such a traumatic situation in the rib world. Can anyone help with advice or suggestion as to where I go from here? I realise you are all now saying how stupid I was to allow this situation to develope but in my defence I stupidly believed their promises and endeavoured to work along with them believing they cared!
Incidently are there any journalists or marine / consumer magazines out there interested in the full sad story? I would'nt want this to happen to anyone else, so please dont hesitate to contact me for more info.

HELP!
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Old 23 February 2004, 16:23   #2
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Hi RMH

sorry to hear about your problems , but go on' name' the the company other wise we can't avoid them,

Funny how before a cheque is written any thing is possible or can be delivered, nothing is too much trouble

once cashed the opposite seems to familiar
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Old 23 February 2004, 16:28   #3
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Re: 11mtr major problems

Quote:
Originally posted by RMH



This rib is still only a few months old

HELP!
Do we assume that you are the original owner supplied from new or purchased privately as a few months old model ?
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Old 23 February 2004, 16:36   #4
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Is your boat the big grey Redbay?
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Old 23 February 2004, 17:36   #5
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RMH

Why exactly are you coming here with your problems? This is a genuine question -- what do you expect to achieve?

What actions have you taken so far? Have you listed the items that you are not happy with, and given the manufacturer the opportunity to remedy them? What has lead the manufacturer to decide that you have "unreasonable expectations"?

Have you consulted a solicitor? If so, what did he say? If not, why not?

Frankly the fact that you are posting here and offering "the full sad story", rather than pursuing a more conventional course of action through the courts sets all my alarm bells ringing.

John
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Old 23 February 2004, 18:13   #6
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RMH

I have to say I completely agree with JK.

If I was in your position I would be screaming down the phone at my solicitor instructing him to do whatever is necessary to ensure the situation is resolved as it should be.

I can't see how a manufacturer of any equipment, let alone something to the value of an 11 metre RIB, could wash his hands of this.

Consumer law in this country should protect you so go to trading standards too. They should help.

Good Luck. ( even though you shouldn't need it!)

Phil
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Old 23 February 2004, 18:56   #7
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Re: 11mtr major problems

Quote:
Originally posted by RMH

Hi from rmh. I need help and advise with the following?

HELP!
JK - Now I am not a rocket scientist , but I would think he is after some help and advice ?

Is that not a feesable thing to request on an open forum ?

Whilst I appreciate your position and concern about starting off a public slagging off thread, of a particular company , I think your reply " Why exactly are you coming here with your problems ? " is somewhat sharp !

When I recently posted about outboard engine problems , I dont recall being told to go find an engineer and not to post my problems here ?

I think this chap ( who I know nothing about his boat or him, its not Flanker again is it ? ) should be allowed our advice as to what course of action we would take , but I agree that it should be made clear that this forum will not be allowed to be used to maliciously slag off a company , when its only you who could get it in the neck.

To his credit he hasnt mentioned any manufacturer. On the flip side if there are rogue manufacturers out there surely we should have a right to hear about them.

Now my advice to him would be to would be to take advantage of his local CAB ( Citizens Adv ) to start with, who will advice him concerning his rights under the sale of goods act , etc & perhaps direct him to trading standards also.

If discusions have truly broken down then I think he should consider an independent survey to back up his complaints , armed with a supporting survey return to the builder for them to reconsider , still no joy then its down the solicitor / bad publicity route

How long am I now banned for LOL
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Old 23 February 2004, 21:20   #8
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You need to contact a marine surveyor, one that specialises in small craft and have an erudite opinion on the cause of your problems.

From then on in it's a matter of pursuing the relevant trading standards law via your solicitor.
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Old 24 February 2004, 02:39   #9
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Re: Re: 11mtr major problems

Quote:
Originally posted by matiboy
JK - Now I am not a rocket scientist , but I would think he is after some help and advice ?

Is that not a feesable thing to request on an open forum ?

Whilst I appreciate your position and concern about starting off a public slagging off thread, of a particular company , I think your reply " Why exactly are you coming here with your problems ? " is somewhat sharp !
I'm not saying that he shouldn't ask for help on the forums, and I'm not for a moment suggesting that people shouldn't help. I am concerned that this appears to be his first line of attack though, and I am genuinely interested in knowing what he hopes to achieve.

I haven't suggested that he goes away, but I have asked some questions which may make the situation clearer and enable people to help further. A considered approach is likely to be more successful that ranting, hence my tone

John
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Old 24 February 2004, 05:40   #10
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11 metre rib

are you not covered by the warranty then, i agree with john get on the phone to your solicitor, you must have made the builder pretty mad if he wants nothing more to do with you
tim
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