That's a bummer! Most boat manufacturers would be embarassed by an out of the box failure so they should replace it quickly. meke sure you let the Couriers now it arrived damaged if it was sent to you.
Don't let it put you off and try to get a goodie or two in compensation from the supplier. Remind them that this is an opportunity for them to turn a dissafected customer around with good service!
Here it comes again, I don't stand a chance
Soul possession, Got me in a trance
Pullin' me back to you - Deja Voodoo