Reply
 
Thread Tools Search this Thread
 
Old 09 May 2011, 03:49   #1
Member
 
Country: UK - England
Town: Truro
Make: Avon
Length: 4m +
Engine: 50
Join Date: Feb 2011
Posts: 98
Snipe/Mersea trailers!

I was reading the thread about when to maybe replace a trailer which got me thinking about buying another brand trailer. This is the reason why.

I have a snipe R13-500 which just suffered a complete bearing collapse (totally my fault) I got it all recovered and straight away ordered a full set of hubs complete with bearings and bearing buddies from Mersea trailers (parts suppliers for Snipe) best part of 90!

Anyway that was last Tuesday. On Thursday I gave them a ring just to check they had been processed or posted. They guy answered the phone like this "mersea yep". I thought I had the wrong number to start with. I asked him about my order and rather than talk to me the line went to hold and a moment later a woman came on to discuss. She was better but when asked about posting she would not confirm they had been posted only that she would organise which tells me no they have not been posted!

Well its now Monday and still now sign of these bearings. For an item that I presume would be a stock item I find it difficult to understand the delay.

Coupled with their telephone manner I think my next trailer will be by another manufactuer! Can anybody recommend a good supplier/make of trailer that is backed up with good support!

Cheers

Mark
__________________

__________________
Devonmark35 is offline   Reply With Quote
Old 09 May 2011, 16:01   #2
RIBnet supporter
 
Ian M's Avatar
 
Country: UK - England
Town: New Milton
Boat name: Jianna
Make: Osprey
Length: 6m +
Engine: 200 E-TEC
MMSI: 235076954
Join Date: Sep 2004
Posts: 1,933
Mersea Trailers

Afraid that all I can do is sympathise. By my experience you have at least a month if not longer to wait!
Rather than going to Mersea, have you thought about some of the independant suppliers such as Towsure, Autow, etc? Some of them can be very helpful with advice
__________________
Ian

Dust creation specialist
Ian M is offline   Reply With Quote
Old 09 May 2011, 16:08   #3
Member
 
Paul Cannell's Avatar
 
Country: UK - England
Town: Kings Lynn
Boat name: Blow 'N' Away
Length: 7m +
MMSI: 235085136
Join Date: Jun 2009
Posts: 474
Try these

Both good to deal with

Wheel Bearings

SINGLE BEARINGS AND SEALS
__________________
Paul Cannell is offline   Reply With Quote
Old 09 May 2011, 17:18   #4
Member
 
Country: UK - England
Town: Bristol
Make: Ribcraft
Length: 5m +
Engine: Yamaha
Join Date: May 2006
Posts: 4,194
just get the bearing numbers, (it will be stamped on the outer part of the roller) something like 4203 and go to antifriction components (Bristol) will be 1/2 the price or less than any dealer
__________________
matt h is offline   Reply With Quote
Old 10 May 2011, 03:47   #5
Member
 
Country: UK - England
Town: Truro
Make: Avon
Length: 4m +
Engine: 50
Join Date: Feb 2011
Posts: 98
Yep thats what I should have done.

Their prices seemed ok to me and I thought being a biggish company the delivery would not be an issue!

I phoned them yesterday and was informed the order was still down stairs and not sent despite an email having been sent to me several days ago saying order was being dispatched. The lady I spoke to said she would get them posted yesterday on overnight delivery so I would get them today and that she would phone me back - guess what no call back. Thats just plain and simple poor service. I will never use these people for anything ever again.

I am going offshore for 2 weeks now and the boat was due to go down to Rob at Black Dog for some work. Thats now not going to happen - thanks Mersea/Snipe! Never again and for all those thinking of using Mersea - think carefully!
__________________
Devonmark35 is offline   Reply With Quote
Old 10 May 2011, 03:54   #6
Member
 
Leapy's Avatar
 
Country: UK - England
Town: Sheepy Parva
Boat name: Sadly Sold
Length: no boat
Join Date: Sep 2008
Posts: 1,728
Quote:
Originally Posted by Devonmark35 View Post
for all those thinking of using Mersea - think carefully!
I've rung them three times in the past...well over a year ago now. On each occasion 'someone' will ring you back.

I'm still waiting
__________________
Leapy is offline   Reply With Quote
Old 10 May 2011, 04:29   #7
Member
 
Country: UK - Scotland
Boat name: Wildheart
Make: Humber/Delta Seasafe
Length: 5m +
Engine: Merc 60 Clamshell
MMSI: 235068449
Join Date: Apr 2007
Posts: 4,610
Sounds like I should have bought a lottery ticket ......

Phoned to get some extended length roller supports, 3 days later they were on my doormat.
__________________
9D280 is offline   Reply With Quote
Old 10 May 2011, 07:56   #8
Member
 
lakelandterrier's Avatar
 
Country: UK - England
Town: Gloucester
Boat name: Lunasea
Make: Ribcraft
Length: 5m +
Engine: Suzi 140
MMSI: 232005050
Join Date: Sep 2007
Posts: 1,126
I've had problems with them....phoned to order some replacement parts fot my trailer, chap said he'd get the right person to 'phone back, didn't. Phoned again, chap said he'd come back with a price....didn't. Placed enquiry by e-mail through their web-site...no reply. Wrote to MD expressing concern of loack of response / serve...guess what...no reply.

Took custom elsewhere, but wasted a fair bit of time trying to deal with them.
__________________
lakelandterrier is offline   Reply With Quote
Old 10 May 2011, 09:05   #9
Member
 
Country: UK - England
Town: Truro
Make: Avon
Length: 4m +
Engine: 50
Join Date: Feb 2011
Posts: 98
Just got another email from them. Apparently they will be with me tommorow. Wont hold my breath. Doesnt matter now as im away for two weeks from the morning. I am so annoyed with those people. Was going to write to MD but I bet he wont be bothered!

I wonder if Indespension is better. Anybody recommend a good trailer set up?
__________________
Devonmark35 is offline   Reply With Quote
Old 10 May 2011, 12:12   #10
Member
 
Country: UK - England
Town: Truro
Make: Avon
Length: 4m +
Engine: 50
Join Date: Feb 2011
Posts: 98
Quote:
Originally Posted by Paul Cannell View Post
Just phoned the Taunton guys - more than helpful

Cheers Paul
__________________

__________________
Devonmark35 is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off





Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 23:12.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.