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Old 04 June 2011, 04:04   #11
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Country: UK - England
Town: just N of Bristol
Boat name: Sable
Make: Avon Searider
Length: 4m +
Engine: 50hp
Join Date: Aug 2009
Posts: 400
The Mersea trailer for our rowing boat has finally turned up after about 4 months. We'd been given a date to collect it, rang the day before & told actually it wasn't ready, didn't fancy the idea of driving to Essex again so got them to send it.

It took us threatening to cancel the order before they actually sent anything after numerous calls & e-mails asking when it would be delivered.

Todays mission is to try and put it together, now concerned whether they've sent all the bits ....
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Old 05 June 2011, 17:12   #12
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Country: UK - England
Town: Truro
Make: Avon
Length: 4m +
Engine: 50
Join Date: Feb 2011
Posts: 98
Its not just me then! Hopefully you wont need to contact them for spares (for a while at least)...........
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Old 27 October 2011, 09:34   #13
Jus
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Country: UK - England
Town: Wiltshire
Boat name: At Lantic
Make: Ribcraft
Length: 4m +
Engine: Evinrude Etec 75
Join Date: Aug 2006
Posts: 70
I was just having a quick search around to see if it was just me having trouble with Snipe spares from Mersea, and found this thread so thought I'd resurrect it!

I first had a week or so waiting for someone to call me back, in the meantime got fed up waiting so placed an order for hubs + bearings + bearing buddies.

The hubs that turned up fitted fine, but...

1)They only sent one buddy (they are only sold in pairs off of the website)
2)The one they sent didn't fit in the hubs they sent.

I now have to photograph the hubs for them so they can try and find a match and hope that fits!
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Old 27 October 2011, 11:11   #14
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Country: UK - England
Town: Hampshire
Boat name: Altea 2
Make: Narwhal
Length: 5m +
Engine: 90 Mariner
Join Date: Aug 2011
Posts: 855
Quote:
Originally Posted by Jus View Post
I was just having a quick search around to see if it was just me having trouble with Snipe spares from Mersea, and found this thread so thought I'd resurrect it!

I first had a week or so waiting for someone to call me back, in the meantime got fed up waiting so placed an order for hubs + bearings + bearing buddies.

The hubs that turned up fitted fine, but...

1)They only sent one buddy (they are only sold in pairs off of the website)
2)The one they sent didn't fit in the hubs they sent.

I now have to photograph the hubs for them so they can try and find a match and hope that fits!

Trouble is Snipe have gone pop a few times over the years (not under current ownership though), so their database probably isn't the greatest.

Additionally, they historically used different manufacturers of running gear, so identifying parts sometimes proves difficult.

Do you have an axle manufacturer's plate on the axle, or a name / symbol on the dust cap? Also, if you have a drum casting number I might be able to help you out, so you can at least be fairly confident they'll send you the right things! Post your pic up on here too!
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Old 06 November 2011, 05:05   #15
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Country: UK - England
Town: Chesterfield
Boat name: Sea Quell
Make: Picton Cobra
Length: 5m +
Engine: Mercury 150 4 Stroke
MMSI: 235038298
Join Date: Sep 2003
Posts: 859
Mersea Service

I can only speak as I find but I have ordered parts for my Snipe trailer on two occasions over the last 5 weeks - and in both instances parts were delivered promptly and as requested.
On the last one, a part I thought was supplied incorrect was in fact my mistake and when I sent an e mail I was phoned back within 5 minutes All sorted
Very pleased with the service
Hope others get the same buying experience as a 'bad reputation' is hard to shake off.
Jeff
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