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Old 07 August 2009, 07:50   #1
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Country: UK - England
Town: Gloucester
Boat name: Lunasea
Make: Ribcraft
Length: 5m +
Engine: Suzi 140
MMSI: 232005050
Join Date: Sep 2007
Posts: 1,126
Mersea Trailers

Is their service normally poor or am I just unlucky.

I've been trying to contact them abour replacement jockely wheel / bracket and wheel bearings since April.

All e-mail are unanswered

Phone calls made to their offical number are unanswered or I'm told "someone will ring back" - they do not

Letter to their Sales Director has gone unanswered (sent 4 weeks ago).


Has anyone got a direct contact with a decision maker in the business?

LT
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Old 07 August 2009, 08:06   #2
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Country: UK - Scotland
Boat name: Wildheart
Make: Humber/Delta Seasafe
Length: 5m +
Engine: Merc 60 Clamshell
MMSI: 235068449
Join Date: Apr 2007
Posts: 4,610
I think you might be unlucky - I phoned & ordered spares about 6 months ago, and they were delivered 48 hrs later.

Having said that I've always had more success with phone than email when talking to them......
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Old 07 August 2009, 08:28   #3
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Country: UK - England
Town: Bristol
Make: Ribcraft
Length: 5m +
Engine: Yamaha
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mercia trailors have just bought Dixon Bate, so give them a try 01244 288 925,
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Old 07 August 2009, 08:30   #4
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Country: UK - England
Town: Poole
Length: 3m +
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I thought they had just bought Snipe.
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Old 07 August 2009, 08:42   #5
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Country: UK - England
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is mercia and west mercia trailors the same, if so west mercia trailors have bought the marine side of Dixon Bate
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Old 07 August 2009, 14:15   #6
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Country: UK - England
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and snipe as well
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Old 07 August 2009, 18:47   #7
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Country: UK - England
Boat name: Angel-B
Make: Ex Y boat
Length: 3m +
Engine: Suzuki 9.9HP
Join Date: Apr 2007
Posts: 584
If they are giving you the run around, maybe get them from somewhere else, they are most likely standard parts (bearings certainly will be, part number / size should be stamped on them)

There is some useful info on bearings and suppliers here:

http://rib.net/forum/showthread.php?...hlight=bearing

Some options for jockey wheels here:

http://www.trailertek.co.uk/acatalog/Jockey_Wheels.html

http://www.westerntowing.co.uk/acata...ls_Clamps.html

http://www.towsure.com/category/7250..._Jockey_Wheels

I have had good service from Trailertek and Western Towing.

Cheers

Chris
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Old 08 August 2009, 06:09   #8
JSP
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Country: UK - England
Town: Southport
Boat name: Qudos
Make: 5.4 Searider
Length: 5m +
Engine: Yam 115 V4
MMSI: 235068784
Join Date: Sep 2008
Posts: 3,930
I contacted them once over allot of parts for a snipe trailer. Found them very helpful but it took a long time for them to get back to me.
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