If it's any consolation, I've been having 'fun' with another trailer centre this week as well. Ordered and paid for a 9m, 60mm, 2000kg rated winch strap-what turned up was a 9m,50mm strap rated for 1000kg-with the wrong item on the invoice-and the price for the one I wanted.
Rang them and was told 'it's the same strap'...despite them having different part numbers on the stitched on label, and not being wide enough...
Fair play to them,after I 'enlightened' them they sorted it out and I got the right one in the post the next day, but if I hadn't noticed their mistake it could have been a bit serious.
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