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Old 23 August 2012, 16:02   #1
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Beware if Buying a Mercury Marine Boat!

I have a Mercury - PT-750 inflatable. I've gotten it repaired twice and the bow still leaks & deflates (see pictures). It's clearly defective and Mercury is giving us a hard time with amending the wrong. Be cautious if ever thinking of purchasing something from Mercury. Customer service is shoddy & pulling teeth to get concessions for defective products.

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Old 23 August 2012, 16:05   #2
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Quote:
Originally Posted by garyboat View Post
I have a Mercury - PT-750 inflatable. I've gotten it repaired twice and the bow still leaks & deflates (see pictures). It's clearly defective and Mercury is giving us a hard time with amending the wrong. Be cautious if ever thinking of purchasing something from Mercury. Customer service is shoddy & pulling teeth to get concessions for defective products.

Shame Mercury in the US has not been good to you. They seem to go out of there way to help out over here.
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Old 23 August 2012, 16:05   #3
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MMM 1st post and its slagging a company off..

Fortunatly here we deal with EP BARRUS who always seem to be very very helpfull
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Old 24 August 2012, 06:21   #4
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My Rib is a Valiant (Mercury). The boat is 4 years old and Valiant (mercury) arrange for the repair of the tubes ( baffels) no problem under warranty
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Old 24 August 2012, 10:42   #5
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gary,

Welcome to the forum.

There are usually three sides to every story; its unlikely that Mercury will appear here to state their case but from past experience when someone new appears here slagging off a company - it quite often turns out that the customers expectations were unrealistic.

So, can you explain what the problem is in more detail? Explain what you've tried to do to resolve it, and what you expect Mercury to do make you happy. That should give people here a better understanding if you are just another crackpot or have a legitimate grievance. In the UK any complaint would have to go through the dealer who sold you the boat, so it would be useful to understand any dealer involvement etc too.

At the very least, if you keep it civil, someone might be able to suggest alternative ways of getting your boat fixed if Mercury/the Dealer fail to help.
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Old 24 August 2012, 11:07   #6
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but to be fair if your having problems and getting stressed its nice to be able to vent some frustration sometimes........
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Old 24 August 2012, 12:13   #7
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agreed Pete................I love a good vent!
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Old 06 September 2012, 11:15   #8
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Quote:
Originally Posted by garyboat View Post
I have a Mercury - PT-750 inflatable. I've gotten it repaired twice and the bow still leaks & deflates (see pictures). It's clearly defective and Mercury is giving us a hard time with amending the wrong. Be cautious if ever thinking of purchasing something from Mercury. Customer service is shoddy & pulling teeth to get concessions for defective products.

Mercury has offered to pay for half of the cost of replacing the tube - that still leaves me with a $7000 tab plus the cost of labor (an estimated $4-5k). An unacceptable and obscene amount of money to pay out of my own pocket for a boat that is clearly defective.
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Old 06 September 2012, 12:18   #9
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an unacceptable and obscene amount of money to pay out .
Absolutely - whoever is retubing it for you is ripping you off if he's charging $18k...
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Old 06 September 2012, 16:27   #10
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Quote:
Originally Posted by garyboat View Post
Mercury has offered to pay for half of the cost of replacing the tube - that still leaves me with a $7000 tab plus the cost of labor (an estimated $4-5k). An unacceptable and obscene amount of money to pay out of my own pocket for a boat that is clearly defective.
How long the boat was used?
It is normal for a manufacturer to make you pay (or at least to try) a prorate on a tube replacement, but 50% of the price is quite surprising.

Also 18000$ for a new tube set is in the price range of a Zodiac Hurricane tube sets, not Mercury tube set....
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