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Old 20 September 2012, 17:18   #41
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Originally Posted by garyboat View Post
Do you guys have any link to Mercury or interest in defending them? Certainly seems like it.
Nope, but we have an innate sense of fair play & justice. To that end, we like to be in possession of facts, not rantings & ramblings. All stories such as yours have 2 sides, up to now we've had half of your side & getting that's been like pulling teeth. You have been very selective with the information that you've proffered, despite repeated requests for the full details of your complaint. Either put up or shut up.
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Old 20 September 2012, 17:19   #42
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The boat is a 2005 boat bought in 2007. Bought from Inflatable Service and Supply in the state of Washington - a Mercury dealer at that time.
Wow, rather fundamental detail missing from your original posts.

So the boat is 7 yrs old (and even if it came with a 5yr warranty from date of purchase that might have expired too?). Then since you've not defined the fault or how it came to light - so people might be rightly suspicious that it is (at least in part) accident or heat damage, which no warranty would cover.

Now if you were in the UK, I would be pointing out to you that your contract of sale was with Inflatable Service and Supply not Mercury. What are ISS saying? I'm no expert in US law, but I'd be surprised if ISS do not also carry some or all of the responsibility.

However, if I understand correctly, Defender were paid to repair this and it has gone wrong since then. I'm confused why your gripe is with Mercury rather than Defender. If I had paid that sort of money for a repair that only lasted a few months and failed so catastrophically thats where my complaint would be being directed.
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Old 20 September 2012, 18:52   #43
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Now if you were in the UK, I would be pointing out to you that your contract of sale was with Inflatable Service and Supply not Mercury. What are ISS saying? I'm no expert in US law, but I'd be surprised if ISS do not also carry some or all of the responsibility.
Thing is P., it's not even clear that Garyboat is the first owner - he doesn't quite say that he was..., or wasn't.

Boat built in 2005
Sold in 2007 to?

Was it used (second hand) or old showroom stock?

Did the leak appear from nowhere or was damage repaired that then leaked?

Lotta questions unanswered.
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Old 20 September 2012, 19:08   #44
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I would not be all that surprised that the boat was made in 2005 and sold new in 2007.

There are multiple "Inflatable Service and Supply" companies in Washington however, some still in business and some defunct. But regardless, the warranty would be from the manufacturer, not the dealer. Defender is an authorized Mercury dealer so I can see why he was sent there. But its not at all clear why the boat needed repair in the first place (split seam from overheating vs. flawed glue in the first place?), what remedies Mercury has proposed over the past months, and who's paid for what repairs.

I need a timeline to make this a plausible complaint to me. Not that I'm shopping for a RIB anyway.
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Old 21 September 2012, 19:01   #45
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Gary; Nobody on here has been defending Mercury. All we've been doing is withholding judgement until we have information on what happened (which is pretty short in coming.)

I have yet to see a post saying that Mercury is not at fault. You seem to have acquired a good dose of anger at Merc, and a decent amount of paranoia of the people on here. Exactly what are you looking to obtain by posting here? Help in getting a course of action? Some relief from venting? Or a lot of agreement that Mercury is crap? If the latter, you may be in for disappointment, as a lot of people are quite happily using Mercury products.

jky
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Old 21 September 2012, 19:11   #46
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Sometimes it's better to fix it yourself at a repair shop. A real crime to charge so much money.

Happy Boating
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Old 24 September 2012, 11:48   #47
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Originally Posted by willk View Post
Thing is P., it's not even clear that Garyboat is the first owner - he doesn't quite say that he was..., or wasn't.

Boat built in 2005
Sold in 2007 to?

Was it used (second hand) or old showroom stock?

Did the leak appear from nowhere or was damage repaired that then leaked?

Lotta questions unanswered.
I am the first owner. The leak appeared from nowhere - there was no accident. Started as a very slow leak and then got worse. Mercury has NOT DISPUTED THAT THIS BOAT IS DEFECTIVE - and they paid for the defender repair. Now it is worse.
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Old 24 September 2012, 11:50   #48
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Sometimes it's better to fix it yourself at a repair shop. A real crime to charge so much money.

Happy Boating
I wish I could. I had a couple of nice calls from Zodiac people. They seem more intersted in this than does Mercury!
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Old 24 September 2012, 11:54   #49
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Gary; Nobody on here has been defending Mercury. All we've been doing is withholding judgement until we have information on what happened (which is pretty short in coming.)

I have yet to see a post saying that Mercury is not at fault. You seem to have acquired a good dose of anger at Merc, and a decent amount of paranoia of the people on here. Exactly what are you looking to obtain by posting here? Help in getting a course of action? Some relief from venting? Or a lot of agreement that Mercury is crap? If the latter, you may be in for disappointment, as a lot of people are quite happily using Mercury products.

jky
Yes of course I am angry at Mercury. I think other people should be warned and made aware of my experience so the same will not happen to them. As it stands my investment in this boat is now almost totally gone - aside from the engines I suppose. Simple as that.
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Old 24 September 2012, 11:58   #50
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I would not be all that surprised that the boat was made in 2005 and sold new in 2007.

There are multiple "Inflatable Service and Supply" companies in Washington however, some still in business and some defunct. But regardless, the warranty would be from the manufacturer, not the dealer. Defender is an authorized Mercury dealer so I can see why he was sent there. But its not at all clear why the boat needed repair in the first place (split seam from overheating vs. flawed glue in the first place?), what remedies Mercury has proposed over the past months, and who's paid for what repairs.

I need a timeline to make this a plausible complaint to me. Not that I'm shopping for a RIB anyway.
I was told the seam is defective. Mercury paid Defender for the repair but I had to pay to haul it, and trailer it to CT twice. Mercury seems to be in agreement that the boat has been defective from the start - yet they expect me to pay multiple thousands for retubing. This is what led me to post here in the first place. I think it's wrong - and I can actually afford the repair - it's not about the money. I have several boats and have never seen an attitiude like this. (36 Grady, 52 custom walkaround.)
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