Originally Posted by Rogue Wave
Pumpkin marine are a good mail order place. I have to say I would never buy another Icom product. The service department has taken over six weeks to sort out my two radios and the labour charge is 55 pound per hour.
I complained to Jon Brooks (top bloke) who arranged a discount but I lost any brand loyalty I had
I have been away on leave, just back.
In our defence......
I had my assist try to contact you whilst I was away,
He has left messages on you mobile, no returned call and tried to send you a number of e-mails, all bounced back!
Your radio's have been done for a number of weeks and the service dept are awaiting payment.
Sorry you feel you have had very poor service.
I myself left a few messages for you to contact me after I sorted the discount, I have not heard a response from you.
We will not release products with out payment, ever.