Reply
 
Thread Tools Search this Thread
 
Old 07 January 2004, 07:18   #11
Member
 
Country: Canada
Town: Newfoundland
Length: no boat
Join Date: May 2000
Posts: 2,097
Interesting isnt it, as Richard says the making of an organisation in its customers eyes is the way it deals with them often not the quality of the product or service it sells. ICOM product may well be mediocre but the company seem to have cracked the customer service side dont they?!

Also, don't neccessarily be sniffy about product manufactured in China these days. I can tell you that there are some electronics manufacturing facilities in China that are truly world class. And then theres some that definately are not! You also would probably be surprised at just how much of what you buy these days is manufactured in China/Malaysia/Taiwan than Japan. There is a definate migration to lower labour cost operations - the next wave probably being into the Phillipines and India.
__________________

__________________
Alan is offline   Reply With Quote
Old 07 January 2004, 07:29   #12
Member
 
Country: UK - England
Town: Chelmsford/Anglesey
Make: Avon SR/RibLite 3.1m
Length: 4m +
Engine: Honda 30hp/Yam 8hp
Join Date: Jul 2003
Posts: 970
Chinese manufacturing

Quote:
Originally posted by Alan

Also, don't neccessarily be sniffy about product manufactured in China these days.

Well spotted, Alan. Certainly in the industry I work in, namely heavy earthmoving machinery, many of the world's major manufacturers eg. JCB, Caterpillar, Komatsu etc. have opened production facilities in China and you can rest assured they have in place identical quality control measures to those in their European and US locations. Today's customers are simply too savvy to put up with inferior dross from anywhere, whether they're buying a 500,000 dump truck or a 175 VHF!
__________________

__________________
Phil Davies is offline   Reply With Quote
Old 07 January 2004, 08:26   #13
Member
 
Country: UK - England
Town: Whitstable
Boat name: Tango
Make: Avon and Narwhal2.4m
Length: 4m +
Engine: 60HP Yamaha
Join Date: Oct 2002
Posts: 966
Phils right and i couldn't care less where its made as long as it does the job its supposed to and is reliable, for all i care it could have been made by Elvis on the moon !!!

think though we are kind of diversifying with this thread, the original comment was regarding ICOMs customer service which we all seem to agree is excelent, the fact we have to send our radios back every other week to be fixed/replaced is another issue altogether, maybe instead of just sending another radio out or fixing the original Icom should invest in getting the handheld end of the market nailed.....phil you know in your line of business that making the product work means less time and money spent fixing and replacing it longterm !
__________________
Bilge Rat is offline   Reply With Quote
Old 07 January 2004, 09:22   #14
Member
 
Richard B's Avatar
 
Country: UK - England
Town: Devon
Boat name: White Ice
Make: Ranieri
Length: 5m +
Engine: Suzuki 115hp
Join Date: Jul 2002
Posts: 5,015
Quote:
Originally posted by Bilge Rat
the fact we have to send our radios back every other week to be fixed/replaced is another issue altogether
Well, it might be now, but after the warranty has expired, what then?
Richard B is offline   Reply With Quote
Old 07 January 2004, 10:29   #15
Member
 
Country: UK
Join Date: Jan 2004
Posts: 1
Icom

Continuing the Icom (UK) Praise, they have always been brilliant in the past and as to out of warranty repairs they are also still second to none, the parts department is very efficeint and helpful if you want to fix your kit yourself, I have had nightmares in the past with other manufacturers. The repair Department is very helpful too lets hope they stay that way.
Also all the kit I have says made in Japan if that's of any interest to anyone, as I understand it it is all made in and designed in Japan not the US as stated earlier. Icom is an abreviation of Inoue Communications named after Mr Inoue the founder of the company in Japan in the 1960's I think
__________________
Frank is offline   Reply With Quote
Old 07 January 2004, 10:39   #16
Member
 
Richard B's Avatar
 
Country: UK - England
Town: Devon
Boat name: White Ice
Make: Ranieri
Length: 5m +
Engine: Suzuki 115hp
Join Date: Jul 2002
Posts: 5,015
Frank,

Welcome aboard. As you've just registered and gone straight in with praise for Icom you must certainly believe in them!!

I'm playing devil's advocate with this as it's often a good way of flushing out the issues. I've just one bit of Icom kit which is of very good quality (although of 1997-ish vintage) and I'm actually loathe to replace with anything that might be inferior in any way.

Marine electronics seems to be very well supported by a number of the established manufacturers who offer excellent customer support. Long may it continue!
Richard B is offline   Reply With Quote
Old 07 January 2004, 11:09   #17
Member
 
Country: Canada
Town: Newfoundland
Length: no boat
Join Date: May 2000
Posts: 2,097
Quote:
Originally posted by Richard B
Frank,

I've just one bit of Icom kit which is of very good quality (although of 1997-ish vintage) and I'm actually loathe to replace with anything that might be inferior in any way.

I suspect the longevity of your bit of ICOM kit (a M59 for them thats interested) is as much to do with the Neptune waterproof case as the VHF itself! The difficulty I and now you face is you want to upgrade to DSC but then you lose you nice waterproof case! And BTW Neptune waterproof cases cost almost as much if not more than the VHF's radios they protect.
__________________
Alan is offline   Reply With Quote
Old 07 January 2004, 11:12   #18
Member
 
Richard B's Avatar
 
Country: UK - England
Town: Devon
Boat name: White Ice
Make: Ranieri
Length: 5m +
Engine: Suzuki 115hp
Join Date: Jul 2002
Posts: 5,015
Absolutely right. I had a quote... and I'm still recovering!
Richard B is offline   Reply With Quote
Old 07 January 2004, 13:38   #19
Member
 
Country: UK - Wales
Town: St Davids
Boat name: 6 vessels -various
Make: Quinquari/Humber
Length: 10m +
Engine: Twin ETEC200s
Join Date: Nov 2003
Posts: 130
ICOM washing &silicon

We have a couple of dozen Icom handsets in addition to 403 and 503s fitted on our own vessels plus we normally spec Icom on all vessels we build.

I have liked the sets, ease of fitting and prices but was always a little cautious about the IP7 waterproof claims.

Recently one of our staff dropped a h/h icom in the drink to about 7m depth. I wrote it off but a week later after some effort he returned the set to me. Alas I was a little negative, thanked him for his efforts and chucked in the corner of the workshop. Nagging curiosity got the better of me and I went back to it turned it on and it was dead - as expected. However it was only dead as the battery was flat. Radio now back in service and 100%. Thus 1m at 30minutes - try 7m for a week !!

There is one rule though to apply with ICOMS. They must be washed down with freshwater on a regular basis plus a spray of silicon lubricant. Otherwise the salt will ingress the seals making them U/S. This recomended by ICOM and worthwhile.

Cheers

John
__________________
quinquarimarine is offline   Reply With Quote
Old 07 January 2004, 18:36   #20
Member
 
Country: UK - England
Town: Chelmsford/Anglesey
Make: Avon SR/RibLite 3.1m
Length: 4m +
Engine: Honda 30hp/Yam 8hp
Join Date: Jul 2003
Posts: 970
Anyway, despite the company's commendable after-sales service, my Icom now resides in an Aquamate vhf pack and that's where it's going to stay!
__________________

__________________
Phil Davies is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off





Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 19:10.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.