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Old 14 June 2005, 14:09   #11
nik
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Country: UK - England
Town: east cowes
Make: academic
Length: no boat
Engine: fresh air
MMSI: N/A
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I have re ordered from Marine Electronic Services Ltd
I could have mine by thursday, and yes they were out of stock.

I am not in a particular hurry for mine, but what I find unforgivable is being given the impression it is on the way when it could be two weeks before it is even dispatched. And who knows, it could be out of stock when they return.

I know getting stuff delivered at home is a problem and for the past few days I have been putting off jobs that take me out of the house for extended periods of time in case I miss a delivery.

Sorry Yachting Universe, good price, shoddy service.

Nick.
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Old 18 June 2005, 14:23   #12
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Send a message via Skype™ to JGTech
We have some Icom M1V and the entel units.
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Good prices, sound advice.
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Old 21 June 2005, 14:51   #13
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Quote:
Originally Posted by nik
Code:
I have just ordered the ICOM IC M1V from Yachting Universal at 165.
Correction. I have just cancelled this order.
Their web site state that most orders go out the next day. So, having waited nearly a week, I phoned them.
Their answerphone message says that they are away on holidays and not due back to the 20th.

Impressed? Not.

Nick.
Hi Nick,

Firstly sorry you canceled your order, it was stated on the purchase page that we were closed. Everyone has a right to a holiday dont they?! Anyway, if you choose to use me again let me know and i will do you a special price. Hope that sounds fair?

Regards

Stephen
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Old 21 June 2005, 14:55   #14
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Country: UK - England
Town: Chichester
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Join Date: Oct 2003
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Quote:
Originally Posted by nik
I have re ordered from Marine Electronic Services Ltd
I could have mine by thursday, and yes they were out of stock.

I am not in a particular hurry for mine, but what I find unforgivable is being given the impression it is on the way when it could be two weeks before it is even dispatched. And who knows, it could be out of stock when they return.

I know getting stuff delivered at home is a problem and for the past few days I have been putting off jobs that take me out of the house for extended periods of time in case I miss a delivery.

Sorry Yachting Universe, good price, shoddy service.

Nick.
I pride myself of on my service, and I take offence that our service is shoddy, as a mail order company the law states that I may take up to 28 days. I do normally ship next day, but you must of missed the nottice that said we were closed. Sorry for this, I take 2 weeks of per year, take calls at all times of the day and night and at weekends for which I appreciate is my job but when someone does not take the time to read through the order properly and then claim that I offer shoddy service is not really fair.
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Old 21 June 2005, 19:32   #15
nik
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Town: east cowes
Make: academic
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Correct stephen-rib, I missed your notice that you were were away, I dont know where you placed it, but I do not go scouring web pages looking for holiday notices. But in your confirmation email would have been a good start.


Quote:
n collins,

We have now received your order and as detailed on our website will be dispatching your order shortly. Most orders are dispatched on the next working day, but please allow normal UK mail order terms. Some items will come direct from our suppliers so in some cases your order may arrive in several separate shipments.

Should you need to contact us regarding your order please keep the following information safe:

Order Number: 1100619
Date and Time: 08/06/2005 19:13
Order Total: 170.95
Regards,


I dont begrudge you your two weeks holiday, its just a pity it cost you a sale.

Had I been aware of this I probably would have waited.

All the best, Nick.
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