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Old 28 January 2007, 17:33   #1
Country: UK - England
Town: Poole
Make: Aquaflyte
Length: 6m +
Engine: Merc 90 2Str
Join Date: Feb 2006
Posts: 414
Thanks V-Tronix

I'm pleased to be able to report a fine example of great customer service from the chaps at Communication Aerials Ltd (the manufacturers of V-Tronix kit).

In what I can only assume was a bout of sheer stupidity I put the mounting bracket for my RIB Raider VHF aerial "in a safe place" . Well, as you can guess now that I need it I can't bl**dy well remember where it is.

So, I phoned up Communication Aerials Ltd and spoke to Tim Christie the MD there. Having told him the story he just told me to send him a quick letter with a return address and some postage stamps to cover p&p. By return post a brand new bracket appeared at my door - what more can I say. Thanks Tim and his team

Aerial now fitted and I'm a happy chap

I've no affiliation with V-Tronix but thought I'd let you all know that there are still some businesses that believe customer service is practicality and not simply an abstract concept.


AndrewH is offline   Reply With Quote
Old 01 February 2007, 18:56   #2
Country: Other
Town: Oakley
Boat name: Zerstörer
Make: Ribcraft
Length: 5m +
Engine: Suzuki DF 140
MMSI: 235050131
Join Date: Jun 2003
Posts: 3,931
They were'nt very helpful for me today. Infact it took a lot for the guy on the other end of the phone to give me any advice at all.

I certainly didn't find them anything special to deal with.
Biggles is offline   Reply With Quote

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