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Old 28 January 2007, 18:33   #1
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Country: UK - England
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Thanks V-Tronix

I'm pleased to be able to report a fine example of great customer service from the chaps at Communication Aerials Ltd (the manufacturers of V-Tronix kit).

In what I can only assume was a bout of sheer stupidity I put the mounting bracket for my RIB Raider VHF aerial "in a safe place" . Well, as you can guess now that I need it I can't bl**dy well remember where it is.

So, I phoned up Communication Aerials Ltd and spoke to Tim Christie the MD there. Having told him the story he just told me to send him a quick letter with a return address and some postage stamps to cover p&p. By return post a brand new bracket appeared at my door - what more can I say. Thanks Tim and his team

Aerial now fitted and I'm a happy chap

I've no affiliation with V-Tronix but thought I'd let you all know that there are still some businesses that believe customer service is practicality and not simply an abstract concept.

Andrew
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Old 01 February 2007, 19:56   #2
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They were'nt very helpful for me today. Infact it took a lot for the guy on the other end of the phone to give me any advice at all.

I certainly didn't find them anything special to deal with.
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