My Garmin GPSMap 238 developed an intermitant fault back in '06. It would turn itself off and not always power-up. I pulled it out a dropped around to a guy I know whom runs a marine parts business and did a bit with marine electronics at the time. He explained that he didn't carry out repairs, but used SMG in Plymouth. The set was posted to them, postage cost £10. Two weeks later a message was relayed to me to say that the set was U/S and I'd need a service exchange. I doubted this and asked for the set to be returned costing another £10. On collecting the set I was given the receipt for the work carried out cost £10. Total spend £30. Diagnosis as follows:-
OPENED UNIT,CLEANED SWITCH & CONTACTS, TESTED STILL FAULTY. PARTS NOT AVAILABLE, ONLY OPTION IS SERVICE EXCHANGE WHICH CUSTOMER DOES NOT WISH TO PROCEED WITH.
I put the set back in the boat and did no more as the boat was barely used in '07 due to weather and another project. '08 bought a new boat.
The week before last Spittle123, a member of this site, bought the boat. I explained that the GPS didn't work etc. Yesterday, a delighted Mr. Spittle rang me to say that he and Dave Manning had looked at the GPS and it was a corroded fuse holder that was the problem. Since replacing it, the sets been perfect.
If I hadn't been told by the SM Group that the set was knackered, I may have checked the fuse holder myself.
So, if the SM Group had bench tested it with a different power source it would have been faultless. If I'd gone ahead with the service exchange unit, they'd have been left with a perfectly good used Garmin GPSMAP 238 to sell on.
I rang them this afternoon, the receptionist said she'd get an 'engineer' to call me. One did, I explained the situation, he rattled on that there had been a fault with the on/off switch which has now cured itself 2 yrs later.
He then asked me what I wanted him to do. He offered me my £10 back, I asked about postage, he waffled and basically said no. I told him that from my end the whole thing didn't look to good. He then became nasty and put the phone down.
I've just now had the receptionist on the phone asking for my details to refund me my £10.
SM Group (Europe) LTD