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Old 15 August 2008, 11:23   #1
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SMG. -SM GROUP. Plymouth. Electronic 'Repairs'

My Garmin GPSMap 238 developed an intermitant fault back in '06. It would turn itself off and not always power-up. I pulled it out a dropped around to a guy I know whom runs a marine parts business and did a bit with marine electronics at the time. He explained that he didn't carry out repairs, but used SMG in Plymouth. The set was posted to them, postage cost 10. Two weeks later a message was relayed to me to say that the set was U/S and I'd need a service exchange. I doubted this and asked for the set to be returned costing another 10. On collecting the set I was given the receipt for the work carried out cost 10. Total spend 30. Diagnosis as follows:-
OPENED UNIT,CLEANED SWITCH & CONTACTS, TESTED STILL FAULTY. PARTS NOT AVAILABLE, ONLY OPTION IS SERVICE EXCHANGE WHICH CUSTOMER DOES NOT WISH TO PROCEED WITH.

I put the set back in the boat and did no more as the boat was barely used in '07 due to weather and another project. '08 bought a new boat.
The week before last Spittle123, a member of this site, bought the boat. I explained that the GPS didn't work etc. Yesterday, a delighted Mr. Spittle rang me to say that he and Dave Manning had looked at the GPS and it was a corroded fuse holder that was the problem. Since replacing it, the sets been perfect.
If I hadn't been told by the SM Group that the set was knackered, I may have checked the fuse holder myself.
So, if the SM Group had bench tested it with a different power source it would have been faultless. If I'd gone ahead with the service exchange unit, they'd have been left with a perfectly good used Garmin GPSMAP 238 to sell on.
I rang them this afternoon, the receptionist said she'd get an 'engineer' to call me. One did, I explained the situation, he rattled on that there had been a fault with the on/off switch which has now cured itself 2 yrs later. He then asked me what I wanted him to do. He offered me my 10 back, I asked about postage, he waffled and basically said no. I told him that from my end the whole thing didn't look to good. He then became nasty and put the phone down.
I've just now had the receptionist on the phone asking for my details to refund me my 10.

SM Group (Europe) LTD
Mercator House,
Brest Road,
Plymouth International,
Devon.
PL6 5XP
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Old 15 August 2008, 11:49   #2
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Take yer tenner and run.

The moral of the story being?.....If in doubt, do it yerself or, at least, give it to someone you know has a brain.
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Old 15 August 2008, 11:57   #3
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Take yer tenner and run.

The moral of the story being?.....If in doubt, do it yerself or, at least, give it to someone you know has a brain.
I'm not sure whether 'morals' and 'stories' strictly apply here. I lacked the time and just wanted the thing 'fixed' asap. Those that I employed to carry out the work didn't lack brains, more likely integrity.
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Old 15 August 2008, 12:13   #4
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Yer brain controls everything!
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Old 15 August 2008, 12:21   #5
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Yer brain controls everything!
Yeah, yeah, yeah.
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Old 15 August 2008, 17:21   #6
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I guess namin and shamin on here is the best satisfaction you can get mate . That sort of thing really does grip yer shit but it seems to be so common everywhere these days .
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Old 16 August 2008, 02:51   #7
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... it seems to be so common everywhere these days.
Not so fast!

Not all marine electronics dealers are the same shade of tar, we (and I am sure we have colleagues that do too) check faulty items out ourselves before sending them on. Doing this usually saves our customers some money on postage and often we spot common external faults.

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Old 16 August 2008, 07:50   #8
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Mollers is gutted 'cos he could have sold his boat for 50 more with a working GPS
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Old 16 August 2008, 07:53   #9
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Mollers is gutted 'cos he could have sold his boat for 50 more with a working GPS
Yep, totally.






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Old 16 August 2008, 10:44   #10
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would that have helped him not to go round in circles in every bay
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