Thread Tools Search this Thread
Old 19 July 2006, 11:07   #1
Country: UK - England
Town: Hoxne
Boat name: Southern Comfort
Make: NorthCraft 5.5
Length: 5m +
Engine: 150 Optimax
MMSI: 235033276
Join Date: Nov 2005
Posts: 122
Send a message via MSN to Under the Thumb
Silva Service

My 6 month old Silva S10 developed a display problem after a particularly rough trip back to Plymouth from Newton Ferrers last week. The VHF functioned fine, but the display was blank.

On monday, i posted it back to SILVA

It arrived late Tuesday Morning

I got a BRAND NEW replacement this afternoon (Wednesday) delivered to work, from silva at no cost.

Thanks to Silva for really outstanding customer service, its nice to know that there are still some companies that actually care about the customer .

Northern Exposure Rescue

Marine Safety / Photography / Event Management
Under the Thumb is offline   Reply With Quote
Old 21 July 2006, 06:39   #2
Country: UK - England
Town: herts
Make: avon searider/bom380
Length: 4m +
Engine: merc 50 2 stroke
Join Date: Jul 2005
Posts: 260
felt i must add to this ,at the weekend my silva S12 got wet and stopped working it was only splashed with a couple of waves tried charging it and it melted the charger ,on my return contacted silva direct and explained what had happened and that it was approx 3 months out of warranty that was tuesday today friday i recieved a brand new radio
you only really judge a company when things go wrong , i give top marks to silva for putting the customer first superb!

Dino89 is offline   Reply With Quote
Old 21 July 2006, 07:08   #3
Hightower's Avatar
Country: UK - England
Town: Fareham
Length: 6m +
Join Date: Sep 2003
Posts: 7,855
Silva seems to really turned a corner in customer satisfaction.

I bought a Silva S10 from the LBS back in 2004. I never had a problem with it...Ever. Earlier this year I heard that they where recalling a large batch of S10's and that they had changed company they used to build/assemble these products for quality reasons.

As a result I recieved a brand new S10 DSC Radio in January, so a big to Silva for changing their ways.

Looks Slow but is Fast
Member of the ebay Blue RIB cover club.
Hightower is offline   Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 15:11.

Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2018, vBulletin Solutions, Inc.