Had a stupid accident last week I managed to catch my foot between the steering wheel and my Silva radio while getting off the console
I didn’t hit it especially hard and didn’t even bruise my bare foot but I managed to crack the radio housing below the flange that holds the front cover on
When I took the radio out I was pleased to see that the crack had not damaged the front face at all and by removing 4 screws in the back of the front face and 4 screws in the back of the radio the damaged cover could be replaced, in fact it was the sort of job anyone could do with one Philips screwdriver
So anyway, reassured that the damage was not too bad and feeling stupid for being so clumsy I sent the radio back to Silva for repair.
On Friday I got a call from Silva to inform me that they would repair the radio but it would cost £229
The broken part even by vhf radio inflated prices can only cost £20 so they wanted £209 for labour cost
I could not believe this so I spoke to the service manager and it turned out that Silva has a repair by replacement policy so what ever the damage they will charge you the cost of a slightly discounted new one
Ok the damage was my fault but I was prepared to pay a reasonable price to get it repaired but this is really taking the piss and goes to back up what others have said about Silva.
I have had no problems with the function of the radio and last year when the screen went dead I got good service from Silva but now they have lost me as a customer
Icom here I come