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Old 28 February 2009, 11:33   #101
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The afternoon just gets worse, that forumite is now threatening to tell you all what a rotter I am. Even though a refund has been offered, all the guy has to do is call the local Post Office and reject delivery.

What a sorry exercise this was!
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Old 28 February 2009, 13:00   #102
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Martin, I have no problems with your service or the phone. As you know I am a happy customer of this and a few other items and your SIB knowledge was also a great help. If the user sends the phone back to you I guess someone would buy it through Ribnet. Been out on the water today and had the phone hooked on the consul which I would not have dreamt of doing with the Nokia which also meant I heard my clients phoning telling me they were late. Cheers.
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Old 28 February 2009, 13:41   #103
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I'm sorry too Martin. I had to pull out earlier on in the thread. Let me know how many phones you have left as I maybe able to shift a few
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Old 28 February 2009, 13:48   #104
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Originally Posted by C2 RIBS View Post
Been out on the water today and had the phone hooked on the consul which I would not have dreamt of doing with the Nokia which also meant I heard my clients phoning telling me they were late. Cheers.
Nice to hear

How have you found the address book? A few people wanted to be able to store all the useful numbers for coasties etc, does it make that sort of thing easy enough?
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Old 28 February 2009, 13:55   #105
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I was one who was interested , but as no price was actually posted it was always going to be price dependant. In real terms I was thinking 150 at the boat show - a load 15+ should take that down a bit , but it never seemed to happen. Price seemed to be the same as if I purchased direct & the posts seemed to indicate that the distributor was looking for as much profit as possible.

That put me off.
That did it for me too as, when I stipulated my interest, I quoted "if the price is right" or something to that effect, but nothing was quoted, or at least no real improvement on the basic price, or chargers were missing or not included , and it just didnt seem that attractive
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Old 28 February 2009, 14:13   #106
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This was the point at which JK came back to us all with a price:

Quote:
Originally Posted by John Kennett View Post
OK, after much discussion the best we can get is 160 with free delivery. That is the same price as Durrocom are selling them for direct, but their price doesn't include delivery. You will also get 12 months subscription to Reeds Online Almanac (which is worth 35 on its own).

One last thing, as this will be done through RIBnet there will be no VAT to reclaim.
We all know how the Reeds thing worked out!

After John mentioned VAT I got in touch and offered to have a go at the deal, so that people could get a duty paid receipt.

After talking to both Reeds (close shave there) and Durrocomm I posted a price of 149.00 for the phone with wind up charger but no almanac subscription.

No sooner had I mentioned the price of 149 Durrocomm decided that the GBP vs USD exchange rate meant the trade price had to go up, but we took one for the team and stuck with it.

There have clearly been some ups and downs associated with this new product, one that I personally was very excited to see. Reeds have not come out well and Durrocomm need to sort out their "human error" factor. BUT the phone is the star.
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Old 28 February 2009, 14:26   #107
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Try and keep on with it Martin. It's on my 'things to moan about until she lets me buy' list
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Old 28 February 2009, 15:06   #108
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Things are being made worse because a couple of phones have been held back by the Post Office as they are not sure of the duty paid status, so they want the recipients to pay the VAT again and use the receipt to claim it back once they have the phone.

Sadly for us one of the forumites is demanding a refund because we have not tried hard enough.
My phone was one of those that got held by the post office, I spoke to Malthouse who contacted customs & excise with the details of the package and explained that it was duty and vat paid they made a note on there system, I then rang them again and a very helpful young lady at customs and excise had all the details on her screen and gave me 2 alternatives to get the phone:- 1. She could get the phone returned to her and cancel the charge and then have it sent to me but that would take days to do.
2. I could pay the duty at my local post office and walk out with the phone then just send her (she gave me her name) the receipt and she would get a refund cheque for the full amount sent straight back to me.
I went for option 2 and spent last night setting it up and transferring my phone book, and today using it What a great phone
Malthouse could not have been more helpful and did everything he possibly could to get the phone released and minimise the inconvenience. The problems were in no way his fault he had attached all the correct paperwork and labels it was an error by the post office/customs, they just assumed the phones were not vat and duty paid as they came from the channel islands.
Malthouse gave great service and support.
Richard (a very satisfied customer)
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Old 28 February 2009, 15:47   #109
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Nice to hear

How have you found the address book? A few people wanted to be able to store all the useful numbers for coasties etc, does it make that sort of thing easy enough?
Martin the address book has four groups, Family, Friends Office and Others if you wish to store different groups. Looks like you can rename each one also and select a tone for each
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Old 01 March 2009, 02:07   #110
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I went for option 2 and spent last night setting it up and transferring my phone book, and today using it What a great phone
Cheers Richard, good to know you finally have it.
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