Originally Posted by malthouse
Things are being made worse because a couple of phones have been held back by the Post Office as they are not sure of the duty paid status, so they want the recipients to pay the VAT again and use the receipt to claim it back once they have the phone.
Sadly for us one of the forumites is demanding a refund because we have not tried hard enough.
My phone was one of those that got held by the post office, I spoke to Malthouse who contacted customs & excise with the details of the package and explained that it was duty and vat paid they made a note on there system, I then rang them again and a very helpful young lady at customs and excise had all the details on her screen and gave me 2 alternatives to get the phone:- 1. She could get the phone returned to her and cancel the charge and then have it sent to me but that would take days to do.
2. I could pay the duty at my local post office and walk out with the phone then just send her (she gave me her name) the receipt and she would get a refund cheque for the full amount sent straight back to me.
I went for option 2 and spent last night setting it up and transferring my phone book, and today using it
What a great phone
Malthouse could not have been more helpful and did everything he possibly could to get the phone released and minimise the inconvenience. The problems were in no way his fault he had attached all the correct paperwork and labels it was an error by the post office/customs, they just assumed the phones were not vat and duty paid as they came from the channel islands.
Malthouse gave great service and support.
Richard (a very satisfied customer)