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Old 18 February 2009, 13:52   #91
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Reeds Online, Update

I talked with them this afternoon. I have already subscribed to Reeds Online. Whilst the company is in the hands of the receiver, they are hoiping to be able to offer access to the information for the year, as subscribed.

This may be to a service which is not updated, which, if we are all honest, is how we use the paper version, unless there are serious pedants out there!

It is really annoying, but I would have to say that the person I spoke to was really helpful and hopeful that a solution could be found. After all, he probably was working for the love of the business and not being paid.

I fear this is the start of a whole load of issues we hadn't anticipated!

Who next??

Let's hope that there are no manufacturers who go bust becasue, "there goes the warranty".
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Old 18 February 2009, 15:19   #92
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This is really bewildering!

Surely Reeds have to amass the info anyway, what is the cost of offering it online?

The fact that they set up a separate Ltd Co to handle the online subs makes it look a bit like they were only dabbling anyway, which is odd given their place in the market.

As for the impact on the phone, yes the original deal did include the Reeds bundle but in order to get the best possible price to single buyers (the group buy thing never happened) the Reeds element had to be dropped. So the phone is unaffected.
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Old 18 February 2009, 17:36   #93
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I don't think Reeds have covered themselves with glory on this. I've had a look at the YBW forum and there are a lot of rather upset people on there too. I can't see anyone who has had their fingers burnt on the online offer to rush to buy the paper version in the future.
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Old 21 February 2009, 02:36   #94
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I am happy to say that the first phones are now safely in their new owner's hands!

Hopefully we will get a couple of reports after the weekend...
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Old 24 February 2009, 12:12   #95
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I am happy to say that the first phones are now safely in their new owner's hands!

Hopefully we will get a couple of reports after the weekend...
As Martin said the phones arrived and I have been testing one. First impressions are a good solid phone with an excellent colour screen, probably the best screen I have had on any of my mobiles. The buttons are large enough to access and use when cold hands would make it difficult on my old Nokia. Setting the phone up took a little while as non standard from normal Nokias etc. When you access the menu screen it is very clear. It has a selection of phone ring tones and songs available , some are great others sound tinny. Torch access and laser pointer(bloody good distance in the dark!!) easy use on the side of the phone even when cold. The waterproofing seems Ok but dont intend to duck it yet I will wait for my next fall from grace!! The phone handset came with a single lead to connect to mains charger or a USB or the hand winder, all are great. The same covered port for the ear phones is used which could be a problem on the water as it would leave the port unprotected so a hands free would be an advantage.
I would like to have seen a small lanyard with it as I have now put one on and I can connect a waterbuoy to it to save it from the depths if I loose it. The battery life and indicator seems to go for ever as one charge and loads of use so far it has only just registered as used. The battery cover is solid and 2 screw turns to ensure watertight.. No camera on it but I dont use a camera phone I carry a waterproof olympus It would be nice to have more screen savers as those 7 on the phone a bit naff but guess you could go on line to get more, not sure if WAP enabled as I am a bit of a techno turd so will keep playing.
Initially great unit does what it says and more with compass(not sure how accurate yet), barometer, altimeter!!(FOR THOSE MAD MOMENTS) and temp. It will be interesting to see others thoughts and I will keep updating with faults or no faults. Yes very happy so far.
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Old 28 February 2009, 03:30   #96
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Thanks for the early report Ian. The phones do look like they are up to the job, unfortunately for us getting them to the handful of RIB.netters that did order one has proved a bit of a trial:

Because about 20 people said they would like to buy John was able to do a deal with Reeds Online. But as RIB.net is not VAT registered some people said they would not be able to buy as it was a business purchase, so I offered to help.

Even so not nearly as many people bought as said they would, meaning that we sold these phones at a loss. Subsequently Reeds Online went bust, the phone distributor refused to deliver direct to you guys and then they delivered late to us and over charged us for carriage into the bargain.

All in all we are going to stop selling them, not because the phones are at fault - they look to be spot on - but because the companies associated with them are way too flakey.

We engaged two new suppliers, both of whom now owe us money, just to get these phones out to you guys. It has taken about a month to do so, so there is time and money that we will never see again.
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Old 28 February 2009, 05:52   #97
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.....Even so not nearly as many people bought as said they would, meaning that we sold these phones at a loss. ..
You should name the ones who said they would but didn't. They deserve a slap. At least, give em a red face.
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Old 28 February 2009, 06:14   #98
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You should name the ones who said they would but didn't. They deserve a slap. At least, give em a red face.
It is just human nature though, plus the deal could not be pinned down.

The only way to get real commitment is to take a payment, which is what happened.
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Old 28 February 2009, 08:41   #99
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I was one who was interested , but as no price was actually posted it was always going to be price dependant. In real terms I was thinking 150 at the boat show - a load 15+ should take that down a bit , but it never seemed to happen. Price seemed to be the same as if I purchased direct & the posts seemed to indicate that the distributor was looking for as much profit as possible.

That put me off.

Sincere apologies if this caused grief for anyone especailly Malthouse - clealry no fault of his.
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Old 28 February 2009, 08:59   #100
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Price seemed to be the same as if I purchased direct & the posts seemed to indicate that the distributor was looking for as much profit as possible.
Cheers for that.

Reeds were clearly in trouble but keeping it quiet at the boat show, they simply did not have the margins to back up their promises.

Condurro played the old "exchange rate" card, even though they reckoned to have a stock of 500 already on hand - they simply put the cost price up and so the magical 149.00 was a loss maker from our point of view.

It is a real shame because the phone is good!

Things are being made worse because a couple of phones have been held back by the Post Office as they are not sure of the duty paid status, so they want the recipients to pay the VAT again and use the receipt to claim it back once they have the phone.

Sadly for us one of the forumites is demanding a refund because we have not tried hard enough.
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