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Old 07 May 2007, 16:41   #11
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My ship is stationed in the Netherlands. I got me some new Raymarine items (DSM 300, P66, C70, GPS120) from professional shipstuff sellers on eBay. Some items were shipped from the UK, others came from the US. Now something is apparently wrong with the DSM 300. From the USA. The Dutch dealer tells me that I don't have any warranty, because I bought the items elsewhere on this globe.
I think that this is odd. First, because seems then that only the seller is allowed to do trade on a worldwide base and the buyer doing the same gets a penalty; second and more practical, these items were made for ships, which tend to move all over the world. It would be odd that a ship sailing over the Ocean and gets a problem with a Raymarine item, has to sail back in order to receive warranty.


So I am not impressed by the warranty of Raymarine.
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Old 07 May 2007, 17:25   #12
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shthpnz

Hi

You will find that is the case with all manufacturers, not just Raymarine.

Have you tried contacting Raymarine direct?

Nasher.
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Old 07 May 2007, 17:42   #13
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My father had a similar conversation with <insert company name here>.

It went something along the lines of "If you buy it in the UK the warranty is valid across the whole world but if you buy outside the UK it's valid everywhere else but the UK".

Bearing in mind the company in question (naming no names of course) is selling navigational gear that would quite feasably be in use on ships or yachts making trans-atlantic crossings I think that's pretty poor. It's not like you're buying a region-specific DVD player.
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Old 07 May 2007, 17:48   #14
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Quote:
Originally Posted by shthpnz View Post
My ship is stationed in the Netherlands. I got me some new Raymarine items (DSM 300, P66, C70, GPS120) from professional shipstuff sellers on eBay. Some items were shipped from the UK, others came from the US. Now something is apparently wrong with the DSM 300. From the USA. The Dutch dealer tells me that I don't have any warranty, because I bought the items elsewhere on this globe.
I think that this is odd. First, because seems then that only the seller is allowed to do trade on a worldwide base and the buyer doing the same gets a penalty; second and more practical, these items were made for ships, which tend to move all over the world. It would be odd that a ship sailing over the Ocean and gets a problem with a Raymarine item, has to sail back in order to receive warranty.


So I am not impressed by the warranty of Raymarine.


What is wrong with the DSM 300? Is it definitely that or the p66? Most problems with the DSM300 are cured by a reboot!!!
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Old 07 May 2007, 18:02   #15
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Quote:
Originally Posted by shthpnz View Post
.... I got me some new Raymarine items (DSM 300, P66, C70, GPS120) from professional shipstuff sellers on eBay. Some items were shipped from the UK, others came from the US. ....
... second and more practical, these items were made for ships, which tend to move all over the world. It would be odd that a ship sailing over the Ocean and gets a problem with a Raymarine item, has to sail back in order to receive warranty.
I agree with you entirely. It is a nonsense in these times of a global economy and particularly for ship equipment, as you say.


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Originally Posted by Nasher
You will find that is the case with all manufacturers, not just Raymarine.
I guess you're talking about electronics but my Volvo boat engine came with a worldwide warranty and a list of service agents around the globe. Similarly, did my car. I can see no reason why this couldn't be implemented by electronics companies; at least, in the countries where they have a service presence.
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Old 07 May 2007, 18:15   #16
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The way I see it is. You buy as a company/ ship owner and you buy cheaper than private but you usually have to provide your own service and backup. But if you can;t you use your buying power to get the deal you want.
As a private punter you have to put up with whatever the manufactuer wants you to do. Don;'t forget he has to set up a dealership to supply and he will want to protect that. Otherwise if we all buy in the US you will have no UK distributors to do any repairs.
Personally for the few bucks you save, and its debatable if you pay the proper tax on it, you might as well buy in the UK. Having done so store the receipt and if you have a problem make them sort it.
There are many UK suppliers out their to make this really a none issue.
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Old 07 May 2007, 18:28   #17
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..There are many UK suppliers out their to make this really a none issue...
Biggles, you're thinking too small. Lots of boats travel the world. UK ribs aren't the only vessels to sport electronic gear.
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Old 09 May 2007, 13:00   #18
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I was swatting radar frequencies and this caught my eye in the Raymarine manual...Worldwide warranty?
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Old 09 May 2007, 13:17   #19
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Well spotted.

As I said

"Have you tried contacting Raymarine direct"

My experiance of the service department has been nothing but good.

Nasher.
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