I took a Radar screen into their place in Portsmouth last week, it was working fine then switched it's self off.
I was told that a new repairs system was now in place, and that I had to leave it with them, and the repair would be either £49.50 plus vat and carriage, or £490 plus vat and carriage.
They would attempt the cheap repair, but if the components came to more than £12.00 then it would be the £490.00 charge.
I asked if they would contact me for my authorization to do the dearer repair, but was told that it wasn't possible, and I would be informed of the cost once it was fixed.
I was somewhat suprised to be told that they couldn't call prior to fixing it, as they had so many repairs to do, and that they were struggling to keep up with the invoicing!
It is better to remain silent and be thought a fool, than to speak and remove all doubt!