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Old 29 June 2004, 09:30   #1
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Lowrance problem!

I bought a lowrance LMS-330c a month ago, it worked perfectly for 3 weeks then the back light stated to flash. A week later the backlight went dead. I bought this GPS in USA and live in sweden so if I want it fixed I have to send it back to the USA. It will cost me $100 just to send it back to change a $2 lamp. Is there anyone who knows if its possible to change it your self?
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Old 29 June 2004, 09:49   #2
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Have you tried a local dealer?
Nick
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Old 29 June 2004, 09:57   #3
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Yes, I have. They told me that I have to buy it in sweden to have a valid guarante here...
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Old 29 June 2004, 10:13   #4
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How much will they charge to repair it, it may be cheaper than the post back to the USA?
Have you tried contacting lowrance direct?
Nick
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Old 29 June 2004, 10:30   #5
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Ring Silva, the UK importer, they will help you I am sure. They have fixed problems with ours on a number of occasions and delivered excellent service. We did not buy from them either!!


SILVA SERVICE CENTRE
01414455585
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SILVA LIMITED
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KIRKTON CAMPUS
LIVINGSTON EH54 7BN
SCOTLAND


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Old 29 June 2004, 10:42   #6
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AIK2002,

Who did you talk to in Sweden?
If you send me a mail i will try to help you, my e-mail is under my profile.

Regards

VF2003
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Old 29 June 2004, 10:47   #7
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Sorry, I did not see you where in Sweden, I thought you where UK based. However have you rung the Swedish importer

SIMRAD AB
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Old 29 June 2004, 11:44   #8
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Quote:
Originally Posted by AIK2002
I bought a lowrance LMS-330c a month ago, it worked perfectly for 3 weeks then the back light stated to flash. A week later the backlight went dead. I bought this GPS in USA and live in sweden so if I want it fixed I have to send it back to the USA. It will cost me $100 just to send it back to change a $2 lamp. Is there anyone who knows if its possible to change it your self?

I am sure you will run in to this problem that most do when they "grey import" from the US to any EU country.

I know with us at Icom and many other they will not cover warranty on US products.


I am not sure as to the exact case with Lowrance but you may find this as a problem.

Sorry its not good news

Regards
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Old 29 June 2004, 12:00   #9
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Its a shame that the electronics dealers (not just marine but most products in general) charge substantially different prices between the UK and EU for the same product, and will not honour the warranties. Abuse of monopoly springs to mind....

I can understand it creates logistical and financial issues to fix products in other countries (especially with the 110/240 volt differences), however the reason people buy grey imports is to get the best price. If they charged the equivalent prices in each country (not taking into account import duties etc.) then the grey import market would die out.

Shame there is little we can do to fix it!

Ricky
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Old 29 June 2004, 12:05   #10
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There is something you can do about it!
Before buying from the US ring the UK representatives and ask if they will honour a US warranty. If they say no dont buy it!
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