Icom R.i.b Raid

[Daniel]

the 601 unit i had did deffo have a 3yr warrenty

[Jon Brooks]

Sorry to say due to ill health was un able to check on and track this radio.

All Icom radio's come with 3 year warranty as long as the customer fills in the warranty card supplied, if not its 12 months only.

I will speak to geoff in the morning and get the full story.

Whilst you may think we are the worst company on the planet at the mo I have to say we would not charge if there was any indication that this was a genuine fault with the unit due to us or construction but I will find out in the morning.

Also not many companies post advice and help on forums so must count for something

Best regards

[MeMe]

....with the wording of my post as in no way did I wish to offend either your very good self or ICOM, both of whom I have heard and or read, nothing but praise.

As the second owner of my RIB and consequently, the vhf, I fully accept any warranty remarks / stipulations, however, I was slightly (only slightly) surprised to be charged for a fault not of my doing.

Geoff informed me that the unit was clean, dry and in general good order, save for a degraded solder. Therefore and in laymans terms, it wasn't me, it was him

As my PM, email and attached letter stipulated, I would of course be more than happy to pay for any damage and repair. I stand by those remarks. In fact, it you had advised the repair was free but the swift turn around and next day courrier cost amounted to £62.00 - I'd have paid without so much as utternace as I am desparate to get it back for this weekend.

So, I reiterate. Well done ICOM, Jon and Geoff for turning the job around within 12 hours, and thank you.

[gaviotapete]

Well said, Graeme.

[Jon Brooks]

Hi Me Me

Ok I have tried to look into this one today.
Just my luck have a few day's off come in and Geoff has the day off!!

From what I can can see on the service info the only charge is for labour.
You have been charged for 1 hours labour.

Once Geoff is back, on Monday, I will chat through it with him.

Takes a lot to offend me, just any one that knows me


All the best

[MeMe]

.......lets call the matter closed.

Fair and Smooth,

Graeme