Reply
 
Thread Tools Search this Thread
 
Old 13 July 2006, 05:21   #11
Member
 
Country: UK - England
Town: Margate / Ramsgate
Boat name: Ballistic
Make: Ballistic
Length: 7m +
Engine: Yam HPDI 250
Join Date: Feb 2002
Posts: 2,835
the 601 unit i had did deffo have a 3yr warrenty
__________________

__________________
Daniel is offline   Reply With Quote
Old 13 July 2006, 15:59   #12
Member
 
Country: UK - England
Town: ramsgate
Boat name: Micki Dee Bee
Make: Ribcraft Seasafari
Length: 9m +
Engine: Twin 250hp Suzuki
MMSI: 235057235
Join Date: Jan 2004
Posts: 1,622
Send a message via MSN to Jon Brooks
Sorry to say due to ill health was un able to check on and track this radio.

All Icom radio's come with 3 year warranty as long as the customer fills in the warranty card supplied, if not its 12 months only.

I will speak to geoff in the morning and get the full story.

Whilst you may think we are the worst company on the planet at the mo I have to say we would not charge if there was any indication that this was a genuine fault with the unit due to us or construction but I will find out in the morning.

Also not many companies post advice and help on forums so must count for something

Best regards
__________________

__________________
Jon Brooks VSMM. Marine Mammal Medic, PBI, SRC Assessor,PWC Instructor.
www.horizonseasafaris.co.uk
Jon Brooks is offline   Reply With Quote
Old 13 July 2006, 17:36   #13
Member
 
Country: UK - England
Town: Manchester - Abersoc
Boat name: MeMe
Make: SeaPro 595CC
Length: 6m +
Engine: Mercury 115 4S
Join Date: Jul 2003
Posts: 1,681
Send a message via MSN to MeMe
I took great trouble.......

....with the wording of my post as in no way did I wish to offend either your very good self or ICOM, both of whom I have heard and or read, nothing but praise.

As the second owner of my RIB and consequently, the vhf, I fully accept any warranty remarks / stipulations, however, I was slightly (only slightly) surprised to be charged for a fault not of my doing.

Geoff informed me that the unit was clean, dry and in general good order, save for a degraded solder. Therefore and in laymans terms, it wasn't me, it was him

As my PM, email and attached letter stipulated, I would of course be more than happy to pay for any damage and repair. I stand by those remarks. In fact, it you had advised the repair was free but the swift turn around and next day courrier cost amounted to 62.00 - I'd have paid without so much as utternace as I am desparate to get it back for this weekend.

So, I reiterate. Well done ICOM, Jon and Geoff for turning the job around within 12 hours, and thank you.
__________________
Buy it & Use it, then sell it and buy something bigger
MeMe is offline   Reply With Quote
Old 14 July 2006, 01:48   #14
Member
 
Country: USA
Town: gaviota
Boat name: sr4
Make: AVON
Length: 4m +
Engine: 40hp Merc 2st
Join Date: Mar 2006
Posts: 72
Well said, Graeme.
__________________
gaviotapete is offline   Reply With Quote
Old 14 July 2006, 03:53   #15
Member
 
Country: UK - England
Town: ramsgate
Boat name: Micki Dee Bee
Make: Ribcraft Seasafari
Length: 9m +
Engine: Twin 250hp Suzuki
MMSI: 235057235
Join Date: Jan 2004
Posts: 1,622
Send a message via MSN to Jon Brooks
Hi Me Me

Ok I have tried to look into this one today.
Just my luck have a few day's off come in and Geoff has the day off!!

From what I can can see on the service info the only charge is for labour.
You have been charged for 1 hours labour.

Once Geoff is back, on Monday, I will chat through it with him.

Takes a lot to offend me, just any one that knows me


All the best
__________________
Jon Brooks VSMM. Marine Mammal Medic, PBI, SRC Assessor,PWC Instructor.
www.horizonseasafaris.co.uk
Jon Brooks is offline   Reply With Quote
Old 14 July 2006, 04:10   #16
Member
 
Country: UK - England
Town: Manchester - Abersoc
Boat name: MeMe
Make: SeaPro 595CC
Length: 6m +
Engine: Mercury 115 4S
Join Date: Jul 2003
Posts: 1,681
Send a message via MSN to MeMe
Cheers Jon.....

.......lets call the matter closed.

Fair and Smooth,

Graeme
__________________

__________________
Buy it & Use it, then sell it and buy something bigger
MeMe is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off





Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 14:08.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.