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Old 11 August 2008, 13:36   #11
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I bought it from a guy in the UK who used it as a spare
so it was a 2nd hand purchase on ebay from a private buyer - you have very little official recourse.

even if it had been bought new from a shop (or online/ebay) your recourse is to the seller not to the manufacturer.

Although that is not to say the Icom will not as a gesture of good will offer to fix the problem. If it is any consequence my brother went through 2 of these with water leak problems!
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Old 12 August 2008, 08:14   #12
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There is some provision that if a product is faulty from new then no matter haow long has elapsed it has to be put right. I remember hearing about Ford fixing someone's car about 10 years later because of a known fault.
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Old 14 August 2008, 04:14   #13
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I just got a repair estimate from Icom of 45. I don't think i'll be buying any ICOM products ever again considering they want to charge me for a manufacturing defect - I don't even know if they have brought it up to the spec that it's supposed to be at (ie. waterproof) - I have replied to their e-mail asking how long they are going to guarantee the work for
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Old 14 August 2008, 04:47   #14
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Thats poor service in my book, second user or not.

If its stipulates waterproof and it leaks then is faulty or miss represented.

Just added ICOM to my sh1t list. Will not buy another.
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Old 14 August 2008, 04:52   #15
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Originally Posted by Rooster21 View Post
Thats poor service in my book, second user or not.

If its stipulates waterproof and it leaks then is faulty or miss represented.

Just added ICOM to my sh1t list. Will not buy another.
I'm going to ring them tomorrow and ask to speak to a manager, in fairness the Service guy is only doing as he's told.

I'm going to tell them that if they insist on charging me that they can keep the dud product, but it will cost them a lot more in the logn run because i'll never buy an Icom product in the future, and with almost 450views of this thread, and over 600 views on another forum, I think the long run effect will cost them more.

I'm not saying that everyone in the world will stop byuing Icom products, but at least some people will be aware of the customer service... or lack of in this case
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Old 14 August 2008, 08:36   #16
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I just got a repair estimate from Icom of 45.
I am not so sure that a 45 quid charge is so unfair?
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Old 14 August 2008, 08:37   #17
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perhaps thats why it was on e bay in the first place eh.
for what its worth my coastguard issue Icom M1euroV has been my personal issue set for several years and previous to that was a communal station set. It has been dropped/banged/submerged/ covered in mud/ washed under the hosepipe and generally used in some 'orrible weather. Never been a problem. It had new Li batteries issued a year ago but the old Nicad ones were still good. Even before that the battery life was good compared to some units we have on the boats. The only point to watch with it has been to ensure the rotary knobs for squelch and volume don't get crusted up with salt cos they can seize up.
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Old 14 August 2008, 09:33   #18
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alt - think you are being a little unrealistic - it doesn't come with a lifetime warranty. You bought it second hand. why should Icom fix it at their expense?

NEIL
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Old 14 August 2008, 09:35   #19
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Perfectly happy with mine

I'm perfectly happy with my icom (s), and lots of previous posts share that view.

I've been quite uneasy reading this thread - the problem has been raised on several sites, and threats of "exposure" made before icom are given a chance to respond.

Sure - find out if its a common problem, sure tell us if you get bad service, but geeze, give them a chance first.
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Old 14 August 2008, 10:13   #20
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I just got a repair estimate from Icom of 45. I don't think i'll be buying any ICOM products ever again considering they want to charge me for a manufacturing defect - I don't even know if they have brought it up to the spec that it's supposed to be at (ie. waterproof) - I have replied to their e-mail asking how long they are going to guarantee the work for
What is the fault? It could be the past owner opened the casing or dropped it or similar or even that it was exposed to some chemical that may have damaged the seals.
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