Reply
 
Thread Tools Search this Thread
 
Old 27 April 2005, 07:35   #1
Member
 
Country: Other
Make: Ribtec
Length: 7m +
Engine: Yamaha F225
Join Date: May 2002
Posts: 411
ICOM - Credit where credit's due

Last week I sent my neglected and disfunctional Icom M503 off to Mr Brooks for a good seeing to.

It returned today by overnight courier with a new channel selector, new volume & squelch buttons and according to the delivery note, all shafts greased and functions checked.

It also said "No charge for parts, labour or overnight delivery"

Now that's what I call service. If only garages would operate the same way.

Top stuff J.B. Thank you.

Brian
__________________

__________________
Bittentobuggery is offline   Reply With Quote
Old 27 April 2005, 07:46   #2
Member
 
Country: UK - England
Town: Manchester - Abersoc
Boat name: MeMe
Make: SeaPro 595CC
Length: 6m +
Engine: Mercury 115 4S
Join Date: Jul 2003
Posts: 1,681
Send a message via MSN to MeMe
Now that's what I call........

....service which is working for ICON because if I were ever going to buy anything electronic or recommend others to do the same, I'd buy ICOM.
__________________

__________________
Buy it & Use it, then sell it and buy something bigger
MeMe is offline   Reply With Quote
Old 27 April 2005, 17:21   #3
Member
 
Country: UK - England
Town: Nr Faversham, Kent
Boat name: C Rider
Make: Avon
Length: 5m +
Engine: Yam 80
Join Date: Jan 2005
Posts: 479
Its probably cheaper for Icom to provide this excellent service than it is to pay for a full page ad in a boating mag! Certainly more effective.

Wins my vote. Anyone wanna buy my cobra DSC/VHF. Its got a misty screen, sticky power button, and oh you cannot specify the nature of your distress by DSC. Other than that it works ok.

Tim'mers.
__________________
Searider - The Best 5.4 x Far
Swifty is offline   Reply With Quote
Old 27 April 2005, 19:23   #4
Member
 
Country: Other
Make: Ribtec
Length: 7m +
Engine: Yamaha F225
Join Date: May 2002
Posts: 411
Quote:
Originally Posted by Whiteshoes
Last week I sent my neglected and disfunctional Icom M503 off to Mr Brooks
Jon,

You couldn't straighten out my spotty oiks over half term week, could you ?
__________________
Bittentobuggery is offline   Reply With Quote
Old 28 April 2005, 03:47   #5
Member
 
Country: UK - England
Town: ramsgate
Boat name: Micki Dee Bee
Make: Ribcraft Seasafari
Length: 9m +
Engine: Twin 250hp Suzuki
MMSI: 235057235
Join Date: Jan 2004
Posts: 1,622
Send a message via MSN to Jon Brooks
Quote:
Originally Posted by Swifty
Its probably cheaper for Icom to provide this excellent service than it is to pay for a full page ad in a boating mag! Certainly more effective.

Tim'mers.
But we do both mate!!

Regards
__________________
Jon Brooks VSMM. Marine Mammal Medic, PBI, SRC Assessor,PWC Instructor.
www.horizonseasafaris.co.uk
Jon Brooks is offline   Reply With Quote
Old 28 April 2005, 03:51   #6
Member
 
Country: UK - England
Town: ramsgate
Boat name: Micki Dee Bee
Make: Ribcraft Seasafari
Length: 9m +
Engine: Twin 250hp Suzuki
MMSI: 235057235
Join Date: Jan 2004
Posts: 1,622
Send a message via MSN to Jon Brooks
Whilst I would love to take all the credit for this I can't.
The work was carried out but our top service team.

IMHO 2nd to none.
Not just because I work here but because I have over the years serviced and sold most makes of radio.
I have had to deal with the service depts of all of them.

Whislt everyone can't get it right all the time the guys here go that extra mile to ensure we do most of the time.

Regards
__________________
Jon Brooks VSMM. Marine Mammal Medic, PBI, SRC Assessor,PWC Instructor.
www.horizonseasafaris.co.uk
Jon Brooks is offline   Reply With Quote
Old 28 April 2005, 04:45   #7
RIBnet supporter
 
Brian's Avatar
 
Country: UK - Isle of Man
Town: Peel, IOM
Length: no boat
Join Date: Nov 2000
Posts: 2,277
RIBase
Quote:
Originally Posted by Whiteshoes
........... all shafts greased and functions checked.



Brian

That's bloody impressive, Brian. I wonder how they did that?
__________________
Brian is offline   Reply With Quote
Old 29 April 2005, 15:54   #8
Member
 
Country: UK - Wales
Town: St Davids
Boat name: 6 vessels -various
Make: Quinquari/Humber
Length: 10m +
Engine: Twin ETEC200s
Join Date: Nov 2003
Posts: 130
Agree 100% that ICOM are the dogs danglys when it comes to product, service and attitude.

You will get the odd failure... thats electronics and humans but when we supply a product knowing that if there is an issue the customer will be looked after direct by ICOM without us having to chase and nag plus they will repair "within hours" then there is no other competitor.

90% of what we supply is now ICOM and pleased to give them the thumbs up.

Only thing that annoys me ( but it applies to all supplies) is the amount of packaging. I guess just our ICOM purchases account for a few trees a year and a simple trade packaging would be the green way forward. Im not an overt greeny but can see that a few simple steps will help big time.

Cheers

John
www.quinquari.co.uk
__________________
quinquarimarine is offline   Reply With Quote
Old 29 April 2005, 17:25   #9
CJL
Member
 
CJL's Avatar
 
Country: UK - England
Town: London
Make: Ribcrafts
Length: 5m +
Engine: 150hp/2x115hp
MMSI: 235090215
Join Date: Oct 2002
Posts: 2,115
RIBase
Send a message via Skype™ to CJL
I think that if they have a turn over in excess of 2 mill and 20 plus employees they have to take steps to reduce and recycle their packaging.

Most companies are starting to come on line with it now so things will begin to change shortly.

Chris
__________________
CJL is offline   Reply With Quote
Old 29 April 2005, 18:10   #10
Member
 
Richard B's Avatar
 
Country: UK - England
Town: Devon
Boat name: White Ice
Make: Ranieri
Length: 5m +
Engine: Suzuki 115hp
Join Date: Jul 2002
Posts: 5,015
Quote:
Originally Posted by quinquarimarine
Only thing that annoys me... is the amount of packaging.
Our 601 box doesn't appear over the top, and is made from only cardboard with no plastics. It would be a lot more environmentally unfriendly if the contents were damaged and had to be scrapped. IMHO they've got the balance right and use a recyclable material from a sustainable source.

Consumer product packaging has, in my opinon, become very environmentally sympathetic in recent years, but non-retail equipment still lags behind. Use of disposable plastic parts, polystyrene and high volumes of packaging are unfortunately still common.
__________________

Richard B is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off





Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 17:05.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.