ICOM - Credit where credit's due

[Bittentobuggery]

Last week I sent my neglected and disfunctional Icom M503 off to Mr Brooks for a good seeing to.

It returned today by overnight courier with a new channel selector, new volume & squelch buttons and according to the delivery note, all shafts greased and functions checked.

It also said "No charge for parts, labour or overnight delivery"

Now that's what I call service. If only garages would operate the same way.

Top stuff J.B. Thank you.

Brian

[MeMe]

....service which is working for ICON because if I were ever going to buy anything electronic or recommend others to do the same, I'd buy ICOM.

[Swifty]

Its probably cheaper for Icom to provide this excellent service than it is to pay for a full page ad in a boating mag! Certainly more effective.

Wins my vote. Anyone wanna buy my cobra DSC/VHF. Its got a misty screen, sticky power button, and oh you cannot specify the nature of your distress by DSC. Other than that it works ok.

Tim'mers.

[Bittentobuggery]

Originally Posted by Whiteshoes

Last week I sent my neglected and disfunctional Icom M503 off to Mr Brooks

Jon,

You couldn't straighten out my spotty oiks over half term week, could you ?

[Jon Brooks]

Originally Posted by Swifty

Its probably cheaper for Icom to provide this excellent service than it is to pay for a full page ad in a boating mag! Certainly more effective.

Tim'mers.

But we do both mate!!

Regards

[Jon Brooks]

Whilst I would love to take all the credit for this I can't.
The work was carried out but our top service team.

IMHO 2nd to none.
Not just because I work here but because I have over the years serviced and sold most makes of radio.
I have had to deal with the service depts of all of them.

Whislt everyone can't get it right all the time the guys here go that extra mile to ensure we do most of the time.

Regards

[Brian]

Originally Posted by Whiteshoes

........... all shafts greased and functions checked.



Brian

That's bloody impressive, Brian. I wonder how they did that?

[quinquarimarine]

Agree 100% that ICOM are the dogs danglys when it comes to product, service and attitude.

You will get the odd failure... thats electronics and humans but when we supply a product knowing that if there is an issue the customer will be looked after direct by ICOM without us having to chase and nag plus they will repair "within hours" then there is no other competitor.

90% of what we supply is now ICOM and pleased to give them the thumbs up.

Only thing that annoys me ( but it applies to all supplies) is the amount of packaging. I guess just our ICOM purchases account for a few trees a year and a simple trade packaging would be the green way forward. Im not an overt greeny but can see that a few simple steps will help big time.

Cheers

John
www.quinquari.co.uk

[CJL]

I think that if they have a turn over in excess of 2 mill and 20 plus employees they have to take steps to reduce and recycle their packaging.

Most companies are starting to come on line with it now so things will begin to change shortly.

Chris

[Richard B]

Originally Posted by quinquarimarine

Only thing that annoys me... is the amount of packaging.

Our 601 box doesn't appear over the top, and is made from only cardboard with no plastics. It would be a lot more environmentally unfriendly if the contents were damaged and had to be scrapped. IMHO they've got the balance right and use a recyclable material from a sustainable source.

Consumer product packaging has, in my opinon, become very environmentally sympathetic in recent years, but non-retail equipment still lags behind. Use of disposable plastic parts, polystyrene and high volumes of packaging are unfortunately still common.