Agree 100% that ICOM are the dogs danglys when it comes to product, service and attitude.
You will get the odd failure... thats electronics and humans but when we supply a product knowing that if there is an issue the customer will be looked after direct by ICOM without us having to chase and nag plus they will repair "within hours" then there is no other competitor.
90% of what we supply is now ICOM and pleased to give them the thumbs up.
Only thing that annoys me ( but it applies to all supplies
) is the amount of packaging. I guess just our ICOM purchases account for a few trees a year and a simple trade packaging would be the green way forward. Im not an overt greeny but can see that a few simple steps will help big time.