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Old 25 April 2006, 15:07   #1
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Garmin mapsource installation problems

Have just tried to install V7 mapsource on my pc at the end of the process it gave me the following error report:


App: UnlockWizard
At: 4/25/2006 6:50:09 PM (UTC)
OS: Windows XP Service Pack 2
Processor: Intel Processor Level: 15, RAM: 261612 KB
TDB_PRODUCTDIR.HPP-119-2.11

I have of course emailed Garmin about this but just wondered if you guys had come across this error before? is there some conflict with service pack 2? Finally am i likely to encounter a similar problem when upgrading to V7.5 (free upgrade)?
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Old 25 April 2006, 15:09   #2
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Try shutting down apps before installing or even try it in safe mode.

Have you tried installing with a gps connected?
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Old 25 April 2006, 15:12   #3
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Quote:
Originally Posted by codprawn
Try shutting down apps before installing or even try it in safe mode.

Have you tried installing with a gps connected?
Bl**dy hell that was quick yes all apps shutdown, not tried with gps connected is this worth a try? Cheers
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Old 25 April 2006, 15:18   #4
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just checked the manual it states "be sure you install mapsource before connecting gps unit"
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Old 25 April 2006, 15:48   #5
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Where did you find v7 Fred ???? I can only see 6.10.2

Jeff
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Old 25 April 2006, 16:02   #6
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Quote:
Originally Posted by Jeff
Where did you find v7 Fred ???? I can only see 6.10.2

Jeff
It's Mapsource BlueChart Atlantic V7 bought from Global Positioning systems April 2005
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Old 25 April 2006, 16:34   #7
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Quote:
Originally Posted by fred bolton
just checked the manual it states "be sure you install mapsource before connecting gps unit"
Just like they tell you not to plug in a USB device until the software is installed.....


Wasn't sure if that was the prob - my version tends to be a bit different to most people's.....
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Old 25 April 2006, 16:45   #8
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Quote:
Originally Posted by fred bolton
It's Mapsource BlueChart Atlantic V7 bought from Global Positioning systems April 2005
Thanks Fred .... I guessed that an hour after asking I thought you meant the Mapsource waypoint management software rather than the maps. I recently bought Bluechart Atlantic v7.5 too ........ the ability to create routes and waypoint additions via mapsource ( and upload all those from my old GPS 128) is terrific.
Jeff
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Old 26 April 2006, 14:50   #9
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Reply from Garmin is given below: not tried it yet




Thank you for contacting Garmin.



TDB_PRODUCTDIR (for iQue 3600)
The TDB_PRODUCTDIR (for iQue 3600)error that is caused by a corruption in the installation of the program. In order to fix this error you will need to remove the entire program and clean the registry of our files. Here are the instructions to fix that issue:

1. Please install the iQue setup CD into the computer.
2. When the menu comes up, please select "Install Software" and then select "Install Detailed Maps".
3. When the installation starts you will proceed until the program asks you if you would like to "Modify, Repair, of Remove". You will select REMOVE.
4. When this process is finished, you will go back to the Setup CD window and select "Install Palm Desktop". You will proceed through to the point where it asks you if you would like to "Modify, Repair, or Remove". You will select REMOVE.
5. In the bottom right hand corner of your computer screen, click on Start, then click on RUN. In the run window, type in REGEDIT and then click OK. This will open the Registry Editor on your screen. Please be aware that the registry is very important to the programs on your computer. Please only delete the files that we instruct you to delete or you could seriously damage your computer.
6. Select the (+) next to the folder stating HKEY_CURRENT_USER
7. In this view select the (+) next to SOFTWARE, when you click on this it will open your registry further.
8. In the SOFTWARE view you will see a series of folders, one will be GARMIN. Highlight the word GARMIN and press the delete key. It will ask for confirmation of deletion. Make sure that the word GARMIN is the only key highlighted. Press on the (-) signs to contract the expansion.
9. Scroll back up to the top of the registry editor and click the (+) sign next to HKEY_LOCAL_MACHINE
10. In this view select the (+) next to SOFTWARE, when you click on this it will open your registry further.
11. In the SOFTWARE view you will see a series of folders, one will be GARMIN. Highlight the word GARMIN and press the delete key. It will ask for confirmation of deletion. Make sure that the word GARMIN is the only key highlighted. (It is possible that this Garmin folder does not exist.)
12. Please shut down your computer and when it restarts, please run the installation from the setup CD again.
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