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Old 04 June 2005, 13:49   #1
Country: UK - England
Town: Dartmouth
Boat name: Puffling
Make: Avon Searider 5.4m
Length: 5m +
Engine: 90hp Yamaha
Join Date: Jan 2002
Posts: 374
Send a message via MSN to badbaws
Garmin amazing after sales.. not like I**m

I took my Garmin 725 h/h VHF in to be looked at as although 5 years old or so.. I have not used it for a year as it went in a small puddle about 10cm long last year and although 'submersible' is not working now.. I took it to Garmin in Romsey and within 10 mins I had a brand new body on the radio.. I have the original battery which is still full of life after 5 years.. how many other people have had good experiences with returning things as that.. the warranty is only 3 years!!!
So fair to say that IC*M don't have the same aftersales care!!

Advanced Power Boat Instructor
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Old 04 June 2005, 15:35   #2
Country: UK - England
Town: Margate / Ramsgate
Boat name: Ballistic
Make: Ballistic
Length: 7m +
Engine: Yam HPDI 250
Join Date: Feb 2002
Posts: 2,775
Originally Posted by badbaws
So fair to say that IC*M don't have the same aftersales care!!
I disagree, Icom have always been very good - including out of warrenty work. I think you have had a bad experience.

Garmin have also been good.

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Old 05 June 2005, 13:46   #3
Country: UK - Channel Islands
Town: St Martins
Boat name: MATRIX
Make: Jeanneau Leader 805
Length: 8.05
Engine: Volvo KAD 43 Diesel
Join Date: Jan 2003
Posts: 248
I know Garmin are good but I dont think Icom are bad I think they are probably just as good but not had anything to return to them to say otherwise part from what I have heard.

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Old 06 June 2005, 08:43   #4
Country: UK - England
Town: NW/SW/Nigeria
Boat name: none
Make: none
Length: 6m +
Engine: none
Join Date: Mar 2004
Posts: 147
Send a message via MSN to Action Man
I have a dodgy Garmin where did you go to get it fixed??
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Old 06 June 2005, 10:26   #5
Country: UK - England
Town: ramsgate
Boat name: Micki Dee Bee
Make: Ribcraft Seasafari
Length: 9m +
Engine: Twin 250hp Suzuki
MMSI: 235057235
Join Date: Jan 2004
Posts: 1,622
Send a message via MSN to Jon Brooks

Have you had a bad experience with us?
If so I would love to know the details so i can look into it.

We, as Garmin, will always do our very best to sort things to the customers needs but as with all companies what we are able to do and what the customer expects don't always meet in he middle.
We do try to go the extra mile to assist.

I am aware of some who feel they have ahd a rough ride.
Normally this is because no matter what we offer it is never enough to satify them.

I am sure you will find lots who have had a good experience with Icom's customers service in the same way you will find some who have had a bad time with Garmin.

Garmin are are great company to do business with.


Send your unit direct to them at their HQ in Romsey.

Jon Brooks VSMM. Marine Mammal Medic, PBI, SRC Assessor,PWC Instructor.
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Old 06 June 2005, 16:34   #6
Country: Ireland
Town: Dublin
Boat name: wizzard
Length: 7m +
Engine: 225 optimax
Join Date: Sep 2002
Posts: 835
Sent Jon a fixed unit last year, just out of warranty, fixed and returned in under 2 weeks , not an expensive repair and as good as new, pretty good service if you ask me,


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