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Old 04 June 2005, 14:49   #1
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Garmin amazing after sales.. not like I**m

I took my Garmin 725 h/h VHF in to be looked at as although 5 years old or so.. I have not used it for a year as it went in a small puddle about 10cm long last year and although 'submersible' is not working now.. I took it to Garmin in Romsey and within 10 mins I had a brand new body on the radio.. I have the original battery which is still full of life after 5 years.. how many other people have had good experiences with returning things as that.. the warranty is only 3 years!!!
So fair to say that IC*M don't have the same aftersales care!!
ha!
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Old 04 June 2005, 16:35   #2
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Quote:
Originally Posted by badbaws
So fair to say that IC*M don't have the same aftersales care!!
ha!
I disagree, Icom have always been very good - including out of warrenty work. I think you have had a bad experience.

Garmin have also been good.
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Old 05 June 2005, 14:46   #3
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I know Garmin are good but I dont think Icom are bad I think they are probably just as good but not had anything to return to them to say otherwise part from what I have heard.

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Old 06 June 2005, 09:43   #4
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I have a dodgy Garmin where did you go to get it fixed??
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Old 06 June 2005, 11:26   #5
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Bad

Have you had a bad experience with us?
If so I would love to know the details so i can look into it.

We, as Garmin, will always do our very best to sort things to the customers needs but as with all companies what we are able to do and what the customer expects don't always meet in he middle.
We do try to go the extra mile to assist.

I am aware of some who feel they have ahd a rough ride.
Normally this is because no matter what we offer it is never enough to satify them.

I am sure you will find lots who have had a good experience with Icom's customers service in the same way you will find some who have had a bad time with Garmin.

Garmin are are great company to do business with.

Action

Send your unit direct to them at their HQ in Romsey.

Regards.
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Old 06 June 2005, 17:34   #6
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Sent Jon a fixed unit last year, just out of warranty, fixed and returned in under 2 weeks , not an expensive repair and as good as new, pretty good service if you ask me,
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