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Old 10 October 2003, 16:47   #1
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Garmin

Just a note to say how pleased I have been with the customer service at Garmin. Over the past few months, they’ve replaced my faulty GPS 72 (twice), included a laptop link cable free of charge, replaced the hard canvas GPS 128 cover (again FOC) and express delivered (with the help of Pumpkin Marine) a transducer transom mount for my 100 Blue to replace the broken one in time for me to get back on the water this weekend!!! That is pretty good going. Well done Garmin. And thanks!
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Old 10 October 2003, 18:56   #2
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Lucky

Call me Lucky Mate but I am in my third week of waiting for my Garmin 126 to be returned so it isn't all sweetness and roses mind you that is via GPS Warehouse.

So maybe there is a tale to tell.

Any way that is far to long when you can get next day delivery on most items nowadays.
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Old 11 October 2003, 02:31   #3
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Try calling Gramin direct (01794-519944) and see if you get a better response.
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Old 11 October 2003, 04:32   #4
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I too would praise Garmins service level.
I can't help wondering though, why there seems to be such a widespread need to call on it?
Why the problem/failure rate?

I had 5 (or was it 6?) new Garmin 235s on my last boat. They all failed within 18 months. Garmin rapidly replaced each one with a new one, but would never investigate why the units had failed. If the failure rate was that high, it would seem to be an uneconomic way to offer such a high service level.
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Old 11 October 2003, 06:09   #5
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I wouldn't call that good service - more like crap quality control and a crap product on the market !!!!

How could you have confidence in that failure rate

p
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Old 13 October 2003, 17:00   #6
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Ok, so Garmin is crap, but good service. So where does that lead us........?
Anyone who has good experiences with other brands!
Martin
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Old 13 October 2003, 17:02   #7
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Send a message via AIM to gingercoastie Send a message via MSN to gingercoastie
I can recomend NAVMAN gear, I have GPS and Fishfinder, they are both easy to use and seem very reliable (touch wood) so far.
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Old 13 October 2003, 17:11   #8
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I heard that those Navman units suffered from water ingress? Wasn't that from Tim/Gavin or Aging Youth?
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Old 13 October 2003, 17:55   #9
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Don`t trust gingercoastie, he is a coastguard! :-)
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Old 13 October 2003, 17:59   #10
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He's now a worried Coastguard

Sorry!
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