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Old 18 May 2010, 15:50   #1
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Fantastic garmin Service

I just wanted to say how impressed I have been with garmin service - had probems with reception on a chartplotter - 6 years old - they replaced it pretty much by return post - fantastic - would fully recommend them for anyhting in the future - Thank you garmin
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Old 18 May 2010, 16:16   #2
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Quote:
Originally Posted by arn.george View Post
I just wanted to say how impressed I have been with garmin service - had probems with reception on a chartplotter - 6 years old - they replaced it pretty much by return post - fantastic - would fully recommend them for anyhting in the future - Thank you garmin
Did you not have to pay a small sum for a replacement?
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Old 18 May 2010, 17:38   #3
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I just wanted to say how impressed I have been with garmin service - had probems with reception on a chartplotter - 6 years old - they replaced it pretty much by return post - fantastic - would fully recommend them for anyhting in the future - Thank you garmin
me too ..... and Hightower was there to witness it at Ribex cos we was rafted ....... since then Garmin have supplied me with a new SD card which arrived by return of post ...... so another happy Garmin customer here
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Old 18 May 2010, 18:48   #4
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They charged me 111 for a service exchange on a faulty three year old GSD22 Sonar Unit.
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Old 19 May 2010, 18:08   #5
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They charged me 111 for a service exchange on a faulty three year old GSD22 Sonar Unit.
They charged me about the same 2 years ago for a service exchange GPS182C
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Old 20 May 2010, 04:51   #6
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When my 2006C steamed up they offered an upgrade to the new 3006C for a very nominal amount, which I was more than happy with. Top marks from me.
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Old 20 May 2010, 05:06   #7
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When my 2006C steamed up they offered an upgrade to the new 3006C for a very nominal amount, which I was more than happy with. Top marks from me.
i might try that one .... ive got a Garmin VHF radio which is prone to steaming up
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Old 20 May 2010, 06:30   #8
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Steaming up

I have an old Raymarine 435i plotter that was prone to steaming up.

FWIW, I did the bad thing and opened it, placed a fresh silica gel pack in the back of the housing and closed it up. No trouble since.

Obviously this voids warranties etc.
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Old 15 April 2011, 10:22   #9
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I recently wrote an email to Garmin, the exposed part of the aluminium housing was starting to corrode on my 3 year old 5012 plotter. The paint was bubbling up and the ali was starting to go powdery.

They asked me to send it to them for inspection, got a brand new unit in the post today
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Old 15 April 2011, 10:42   #10
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yep same sorta experience with them- wasnt chuffed when the plotter screen failed but it was 3 yr old and they replaced unit for around that 100 and odd quid figure. Excellent, friendly and quick service as ever, unlike the farce that was navman and whose plotter I binned rather than have further experiences with navman customer service which was in itself a contradiction in terms!
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