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Old 24 April 2005, 02:04   #21
John Kennett's Avatar
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Originally Posted by Jon Brooks
He stated that someone from MCA was a tad upset with me for offering the advice I did on this thread!!!
Why would anyone be upset with you for telling people that they should be able to call the Coastguard? It's hardly like you gave away any trade secrets!

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Old 24 April 2005, 02:55   #22
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Originally Posted by Jon Brooks
Correct response we reckon!

Sounds very odd that the MCA are unhappy with you for giving such sensible advice (IMHO, of course)! Hmmm...

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Old 24 April 2005, 16:09   #23
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Well Jon

I'm not sure what you said in this thread to upset MCA - I can't see anything at all!!

I've suggested to Raymarine that they should read these threads and help out their customers!!!

Anyway - I only contacted the MCA as a last resort after raising 3 tickets through the Raymarine "Helpdesk" - all of which automatically went to "Solved" (I wish my helpdesk at worked like that!!) - I also tried to speak to someone technical at the London Boat show over 4 days and 2 weekends with no luck.

One Raymarine understood the problem (after a call from the MCA) they were helpfull and have kept me informed of the progress of the software upgrde.

So thanks to Jon, Mike at Ofcom, Somebody I can't remember at MCA and Derek at Raymarine - I am now sorted!!

Thanks everyone!

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Old 25 April 2005, 09:04   #24
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Originally Posted by Jon Brooks
Maybe other manufactures should take Icom's lead and get their staff on here to help thier customers!!!

Hmmm, I never had a very good working relationship with raymarine. They aren't too keen on constructive criticism!

WELL DONE Jools for keeping on with it. I have to admit that I lost interest a bit due to being made redundant.


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