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Old 28 June 2007, 06:22   #1
DGR
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Country: UK - Wales
Town: Barmouth
Boat name: Blue Marlin
Make: Ribcraft
Length: 7m +
Engine: Yanmar 315/Bravo 2X
MMSI: 235020218
Join Date: Jun 2003
Posts: 827
Caveat Emptor - Importing from the US...

Well I went ahead and bought a Garmin GPS from the States. The price was good, their reputation on E-Bay exemplary (if that's how you spell it) - had a good long e-mail conversation about exactly what I wanted - GPSMAP 298C with external antenna, NO transducer - and paid the extra $10 to get USPS express delivery, 3 - 5 days.

Well the store shipped it within 2 days of getting the order. USPS 3 - 5 day worldwide delivery took 11 days. Paid my 25 VAT, and the ParcelForce 'handling fee' of 13.50 ( ).

It arrived yesterday, and I'm now the proud owner of a spangly new Garmin GPSMAP 298C, with an internal antenna, and a sonar transducer.

Completely useless 'cos I can't flush mount it into the hole that the 188C went into, or use the existing infrastructure that's already on the boat.

And the best bit, apparently it's my fault, because although we had a big discussion about my needs and requirements, they say I filled the form in wrong when I ordered it.

SO - a word to the wise about buying stuff on t'internet. Be careful if you use the e-bay stores that use the 'buy it now' function - because you pays your money, and then don't get the opportunity to click on the options you actually want - and by then you can't back out because you've already bought it. Even a follow up confirmation e-mail to clarify thigs didn't help (obviously).

Deep breath.

SO - if anyone is interested in a brand new, still in it's box, everything still wrapped in plastic, even got the screen protector membrane on it, Garmin GPSMAP298 C with INTERNAL ANTENNA and a DUAL FREQUENCY TRANSPONDER (), I'm going to go and put it on the 'for sale' bit of the website in a minute. I'd rather sell it to someone on RIBNet than go through E-Scam anyday.

You can even have the packet of microwave pop-corn that arrived sellotaped to the top of the box (use by Jan 08). I have NO IDEA what that's about. I can only assume that most US boats either have a microwave, or they've invented sail-in cinemas since I was last over there. Very random.

D...

Much happier now...
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Old 28 June 2007, 08:06   #2
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Country: UK - Wales
Town: swansea
Boat name: Too Blue
Make: BLANK
Length: 8m +
Engine: Suzuki DT225
Join Date: Mar 2004
Posts: 12,791
Maybe you were just unlucky - never had a bad experience on Ebay and I buy and sell loads. In fact I nearly always use the buy it now because often the new stuff is cheaper than 2nd/hand.

You CAN get it sorted with them - you can lodge a dispute with paypal and you can threaten them with bad feedback. I would be very suprised if they didn't arrange shipping again with all costs etc.
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Old 28 June 2007, 08:26   #3
DGR
Member
 
Country: UK - Wales
Town: Barmouth
Boat name: Blue Marlin
Make: Ribcraft
Length: 7m +
Engine: Yanmar 315/Bravo 2X
MMSI: 235020218
Join Date: Jun 2003
Posts: 827
After a few terse e-mails, they said that they would share the shipping costs for the right unit, and mark it as a warranty return so I wouldn't get hit with import duty for a second time - but it will still cost me $90 in shipping, and take 11 or 12 days to get there and then another 11 or 12 days to get back to me again...

So if I can sell the unit for what I bought it for, it will stop me having to pay to send it back, and I'll be back to where I started.

To be fair, considering that they are convinced that it's my fault (which I don't of course, but there you go), they have moderated their position somewhat. Maybe they have decided it's not all my fault - their checkout form is very poor.

D...
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