Has anyone had any experience with Lowrance support?
I have the typical Ballistic setup with the X102c and the 3500c.
When I got the RIB the X102c had a fault with the backlight flashing, and from trying to resolve this myself it turned out to be the button that was faulty, and shorting out and continuously pressing. If the keypad was disconnected it worked fine.
I attempted to dry it out, re-seal it, all sorts - but after a slight bit of moisture it would do the same again. I attempted to get support from Lowrance but it was limited due to the age of the unit. So I replaced the unit with another X102c as I wanted to keep the standard look - and had limited funds.
On my last trip out the 3500c has the same fault!
I sent Lowrance a quick mail as I wasn't impressed that both units failed, and my reply was along the lines of send it in and we will have a look at it - but we don't do component level repair. The cost of service exchange is very attractive - sounds to me like they want my unit back and then will say its 5+years old and discontinued and if I give them £££££ they will send me a new one.