I've always been very pleased with Garmin tech support in the past. Itís always been easy to get through on the phone and problems have been sorted very quickly.
However, recently itís been appalling. For a start getting hold of them on the phone is a right pain and their stupid phone system doesn't help. It puts you back to the beginning of the system after 10 mins, whether youíre in a cue waiting or on hold!!
They also have no fault logging system at current (about to change I believe) so every time you ring up about the same fault you have to go through describing what kit you have, the whole problem again and what they tried last time to fix it!
So 2 weeks after the boat was delivered my Garmin Network (2x GPSMAP 3005C's, GSD20, GPS 17) stopped working correctly. Itís taken 4.5 months of the 5 month Iíve owned the boat to get it all sorted. To be fair they did keep swapping bits out and asking me to try things - in the end they swapped the whole lot for new stuff. But 4.5 months is crazy.
I ended up calling the sales director who then got a Support Associate to personally deal with the problem.
Hopefully my newly replaced network will continue to work correctly.