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Old 12 May 2016, 09:35   #81
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Country: UK - Wales
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I know, it drives me nuts too. "If it isn't broke don't fix it" holds a lot of water where some parts are concerned and I just know he'll chip paint taking the leg apart, thereby introducing a new latent problem. If it had done 150+ hrs or so I could see past it, but at 18 it's simply stupidity.

They then wonder why people don't want to use them. I'd love to be able to service it myself. I'd also love to watch it being done to see that it was all done properly. I shall be putting some witness marks on things to prove it and will take the matter up with Suzuki if it is not right.

BTW I contacted the 3rd service centre again at noon. No record of my call yesterday in their book. "I'll go get that information for you now sir. What number shall I call you back on?" 2 1/2 hrs later still waiting. Just really poor.

Drives me nuts.
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Old 12 May 2016, 09:59   #82
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I just had a very refreshing conversation with a dealer in Plymouth who seemed open and transparent about the servicing. He said that Suzuki will have made changes to their service schedule since the user manual was printed and it does now in fact say to open the water pump and inspect the impellar after 1 year. So despite the low hours it is on the schedule to inspect, but not replace. Unlikely to be worn, but there is a possibility of rubber fracture as rubber ages. Likewise with the plugs he said that unused engines are more prone to the plug porcelain absorbing moisture as they rarely get heated and thus baked out. For that reason he would recommend changing them for the sake of their value despite the low mileage. Both sound reasonable responses. He is going to refer to the manual and give me a full list of 1 year service items and a cost. So it may well be a trip to Plymouth where my daughter is in uni to get it serviced on a Saturday morning with a boating outing in the afternoon. I'll post the service details once I get them. Shame we cannot get the updates too eh!
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Old 12 May 2016, 13:48   #83
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Well Ive heard some crap in my time but some of these dealers take the biscuit Suzuki issue a manual with each engine stating what's to be changed looked at etc throughout the warranty period. Water absorption / rubber failure bo---- Ks at low hours their taking the p--s and need reporting to Suzuki because that sort of thing will certantly affect engine sales if buyers aren't getting good after sales service. I took my book with me to make sure and stood with it whilst it was done but to be fair ribquest were spot on and I will return.

Cheers
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Old 13 May 2016, 08:23   #84
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OK so I have the service estimate. Before I go on lets just consider that part of the estimate is for a service Kit. All the service kits I have seen include plugs and impeller so you have to ask why put parts in the kit if they are not going to be used in accordance with the schedule? Note I said it is an estimate and not a quote. Why is it an estimate? Perhaps if they don't use some of the parts they reduce the cost of the service kit proportionately and stock the parts as spares? Yeah Right.

I note that the list doesn't include checking valve clearances which is definitely in the 20 hr service schedule - unless it's since been removed?

It lost some formatting when I pasted it in from a pdf but I tidied it up a bit. See below

Job Description:
Carry out annual service on DF20A engine as per Suzuki maintenance schedule:
(This includes 20hr or 1 month, 100 hour or 12 month and 200 hour or 12 month service)
o Remove and inspect spark plugs, replace if required
o Replace engine oil
o Change engine oil filter
o Grease all points
o Remove and inspect all internal anodes, change if required
o Remove and inspect all external anodes, change if required
o Check low pressure fuel filter and replace if required
o Remove impeller and inspect, refit or replace as required
o Check all nuts and bolt are correctly torqued
o Remove propeller, check nut and pin, grease splines and refit.
o Spray engine with corrosion inhibitor
o Plug is Suzuki SDS diagnostics and check hours run and fault history

Suzuki Service Kit DF20A 40.51 + 8.10
4T 10w40 Suzuki oil 1ltr 9.99 + 2.00
Gear Oil Suzuki Motul 1lt 5.50 + 1.10
Consumables and sundries 10.50 + 2.10
Labour: 72.75 + 14.55

Total 167.10


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Old 13 May 2016, 11:50   #85
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Interesting.

I was sure I asked but can't see it... is this just a 20hr or has your outboard reached 20hrs *and* is a year old so they're doing a combined 20hr/1yr
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Old 13 May 2016, 12:55   #86
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Yes they're doing a combined one. My engine was over a month old before it went in the water so to do a service at 1 month is just nuts in my view. The dealer in Plymouth agreed that this is often the case with portables and that is why he's happy to stamp the book accordingly. I think the only difference is that they will be changing the filter at 1 year as it's also the 20 hr.

It still doesn't mention valve gear check in his list though. Given that I'm effectively saving the labour cost of the 20 hr service I suppose this isn't too bad and it gets my warranty back in shape.

Thinking again about the plugs, my older motorcycle's plugs used to get rained on, washed etc and they never failed. I have a mint 1989 Ford Sierra XR4x4 that I've had from new. It does about 600 miles a year and I change the plugs about every 6 years whether they need it or not

But if they are in the kit I'm paying for it seems nuts not to change them. I think I'll ask for the "Old Ones" back though.
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Old 13 May 2016, 13:41   #87
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Quote:
Originally Posted by seadogdave View Post
. I think I'll ask for the "Old Ones" back though.
A spot of missus dogs nail polish on the old plug is a good idea
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Old 13 May 2016, 14:34   #88
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Suzuki DF20AES - prop size

Hey guys I'm getting all worried now🤔
My 20 is nearly 3 years old now, very carefully run in, been serviced with the supplying dealer in accordance with service schedule, including a combined 20hr/1st year service and all averaging out at about 125 per year. Service book all fully stamped by authorised Suzuki service centre and in accordance with service schedule, including computer print outs showing revs, hours, faults (none) etc.
To date I haven't felt the need to stand in attendance and oversee or secretly mark all the service components. Perhaps I have been somewhat naive, but my gut feeling is I have invested in a new engine from an established manufacturer with a 5 year warranty and have a fully stamped service history. God forbid if a warranty repair is ever required should I really be concerned if the valve clearance wasn't checked at the allotted time.
Never heard all this fuss with Yam, Merc/Mariner, Honda etc? Why is Suzuki so different?
Based on my experience they're great little motors, so respectfully, you guys need to stop fretting, run in your shiny new motors and have some fun.
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Old 13 May 2016, 16:29   #89
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Good god man... get out on the water when there are specs to be resolved... come on the boating will have to wait!!

I think the truth is that if all the dealers were able to do a yearly at the prices you have paid then there'd be no discussion. But when dealers are looking for 50%-100% more it does make you query... "so what are you going to do for that price".

I'm going to get my 20hr done at around 9-12hrs by June/July and this will be a test for my local dealer to see if he keeps to his guestimate offered at the time of purchase.
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Old 13 May 2016, 17:52   #90
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"Serviced in accordance with the service schedule"

Yes well there seems to be a fair few versions of that, so which did they use for you?

I'd pay 125 a year to keep the warranty valid so long as they actually did what they were meant to, but given the variance between what the book says they must do and what they say they're gonna do, I have little faith. The most crucial thing is an oil change followed by the filter. Anything else is a nice to do in my experience. 160 is a lot to pay to change a few litres of oil and a filter when the materials amount to 25 at most.

Prior to purchase I googled failures on this motor and got 0 hits. Long may it be so. I hate to be scammed, but I think that is exactly what the dealers are doing. If they all sang off the same hymn sheet you might gain a bit of confidence in them but they're all on a different page.

Dave
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