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Old 07 March 2013, 14:11   #1
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Prop purchase gone wrong - Advice?

My new prop just arrived. Bought off fleabay for 95 plus carriage.

On the ad it said it was a NEW prop from OLD stock (seller is a well known northern distributer). There were pictures on the ad of a prop in perfect nick with an official Yam box and everything.

It arrived today packed in a plain box with various bits of polystyrene and stuff in the box with it. It had obviously not had any packing underneath it or the packing had shifted cos there was the following dint on the inner edge:



...and in indentation in the bottom of the box:

The sellers ebay terms say they'll take it back within 7 days and refund 90% of the cost, minus ebay fees and they won't refund shipping.

Questions:
1. Is the dint big enough to cause a problem? I haven't got access to the boat to offer it up against, though I could go up and check it at the weekend.
2. Could it be beaten out? It's ally after all...
3. Can they do what their terms state? I thought distance selling rules meant i could get all my money back (minus the cost of shipping?)
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Old 07 March 2013, 15:08   #2
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I believe you can get 100% of the costs as it's damaged, their return policy should be for items no longer required, needed or wanted.
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Old 07 March 2013, 15:17   #3
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Originally Posted by treerat View Post
I believe you can get 100% of the costs as it's damaged, their return policy should be for items no longer required, needed or wanted.
I agree, and I wouldn't accept anything other than a replacement either, that thing's had a right thump
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Old 07 March 2013, 15:29   #4
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It's a shame that some sellers take liberties with packing. If this stuff was packed like the whisky I got from the Celtic Whiskey Shop today, you could airdrop it without a parachute and it would be OK...

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Old 07 March 2013, 15:39   #5
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It's a shame that some sellers take liberties with packing. If this stuff was packed like the whisky I got from the Celtic Whiskey Shop today, you could airdrop it without a parachute and it would be OK...

Oh GREAT! I must call in and get a wee drop of that!
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Old 07 March 2013, 15:40   #6
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Must have been a fair drop to damage it like that! Money Back Please
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Old 07 March 2013, 15:45   #7
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Nice to see that the postal service took care with your parcel.
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Old 07 March 2013, 15:47   #8
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Oh GREAT! I must call in and get a wee drop of that!
You do that Tony. You'll have no bother finding me - I live in a white house in Donegal...

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Old 07 March 2013, 15:48   #9
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As mentioned you should get a full refund, and the seller should be able to claim on the delivery insurance, as clearly dropped in transit.
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Old 07 March 2013, 16:01   #10
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Claim for a full refund as damaged in post and do not accept the 'its your responsibility to claim off the courier' excuse.

Couple of things spring to mind;

Long distance selling rules.

Selling an item not as described.

Damaged in post.

It's up to the seller to provided refund, arrange collection and refund / replace at their cost.

If seller will not refund 100% start a claim through eBay. Easy to do but use only as a last resort.
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