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Old 24 January 2005, 07:31   #1
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Country: UK - Channel Islands
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Mercury / Mariner Warantee - how relieable ?

MarcuryMariner Warantee

My new RIB was fitted with a rebuilt Mariner 225 optimax ,3 months old, inspected and PDI by a Mariner agent. He is no longer a Mariner Agent since December.

I then went to a Mercury dealer who when completing the service pointed out electrical wiring faults. AP Barrus supplied new wiring loom under warantee. The number of hours Mercury will pay the dealer is substantially less than the number of hours I have been charged. The Mercury dealer wishes to charge me for the balance of the hours claimed.

Does this seem reasonable ?
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Old 24 January 2005, 07:40   #2
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Quote:
Originally Posted by alanc chapman
MarcuryMariner Warantee

My new RIB was fitted with a rebuilt Mariner 225 optimax ,3 months old, inspected and PDI by a Mariner agent. He is no longer a Mariner Agent since December.

I then went to a Mercury dealer who when completing the service pointed out electrical wiring faults. AP Barrus supplied new wiring loom under warantee. The number of hours Mercury will pay the dealer is substantially less than the number of hours I have been charged. The Mercury dealer wishes to charge me for the balance of the hours claimed.

Does this seem reasonable ?
Hi Alan

I'm assuming the engine is still under the original warranty is this correct ?
If so then NO this sounds dodgy to me, if its a genuine fault then the manufacturer should be footing the complete bill.

I think we need to understand more about the circumstances and why the engine was re built in the first place to make an accurate assesment of the situation.
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Old 24 January 2005, 07:44   #3
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Quote:
Originally Posted by Bilge Rat
Hi Alan

I'm assuming the engine is still under the original warranty is this correct ?
If so then NO this sounds dodgy to me, if its a genuine fault then the manufacturer should be footing the complete bill.
I am afraid you quite incorrect - this is not necessarily so, the manufacturer will cover the parts and some labour. Incidentals as in lifting the boat out the water is not covered. This is a warranty - not a guarantee - the warranty is limited to a point.
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Old 24 January 2005, 07:49   #4
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Country: UK - Channel Islands
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Thanks.

The engine is indeed under the original warantee. Agree the removal and transportation is not covered. Only talking about the labour time for rectifying a fault.


The manufacturer sets a limit that they will pay the agent for the job type. You would imagine that all labour is covered for that job, isnt that what the warantee book says ? Works that way for a car!

Alan
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Old 24 January 2005, 08:04   #5
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Quote:
Originally Posted by ct01
I am afraid you quite incorrect - this is not necessarily so, the manufacturer will cover the parts and some labour. Incidentals as in lifting the boat out the water is not covered. This is a warranty - not a guarantee - the warranty is limited to a point.
I maybe stand corrected on this issue, thinking about it, it may be right, if say the engine needed to come off would the manufacturer pay the cost of lifting and re fitting the engine ?
However in this case Alan was talking about an electrical parts and didn't mention having the boat lifted.

One would assume it was the same as a car warranty with the manufacturers insurance picking up the complete bill.
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Old 24 January 2005, 10:10   #6
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Quote:
Originally Posted by ct01
I am afraid you quite incorrect - this is not necessarily so, the manufacturer will cover the parts and some labour. Incidentals as in lifting the boat out the water is not covered. This is a warranty - not a guarantee - the warranty is limited to a point.

mute point but what is the difference between a guarantee and a warranty ? Dictionary quote :

Warranty

A guarantee given to the purchaser by a company stating that a product is reliable and free from known defects and that the seller will, without charge, repair or replace defective parts within a given time limit and under certain conditions.

Guarantee

Something that assures a particular outcome or condition: Lack of interest is a guarantee of failure.
a. A promise or an assurance, especially one given in writing, that attests to the quality or durability of a product or service.
b. A pledge that something will be performed in a specified manner.
a. A guaranty by which one person assumes responsibility for paying another's debts or fulfilling another's responsibilities.
b. A guaranty for the execution, completion, or existence of something.
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Old 24 January 2005, 14:09   #7
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Hi Alan,

Now knowing who this is (I won't say who as I don't want to be held liable or cock up my own chances of having my engine serviced) I'd push them or Mercury to rectify the situation at no cost to yourself......bar in/out charges.

Unfortunately Guernsey doesn't have the unlimited dealers that the UK has and at times the service by the marine service industry in the island leaves a lot to be desired. I've had personal experience where I was charged for something that was later found out not to be completed (or even touched for that matter).

Make sure all your paperwork is in order (my mistake was moving house and losing the original bill) as this helps a great deal. Contact both the citizens advice and Mercury head office and ask them where you stand both legally and what Mercury deems to be the cover for warranty repairs.

As yours is a refurbed engine it might have a limited warranty attached rather than one given to a new engine, this is also worth checking out.

If you are in the right and know that you are then I'd report them to Mercury and let them sort it out. If they are a dealership then they have to comply with Mercury or else run the risk of losing a lucrative dealership.
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Old 24 January 2005, 14:13   #8
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I have always been told by dealers when making aclaim how little man hours are allowed for a job.Example.Mercury 25 hp needed a new starter motor under warrenty they were allowed i think 25 minites they first had to diagnose wether it was soliniod or starter the remove starter order part store boat for 5 days then fit starter .as a customer none of the above is my problem or responsibility nether is it yours.He is trying it on .
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Old 24 January 2005, 17:35   #9
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Warranty

With out looking into warranty manual all i can say is that if arepair is made good under warranty then we wouldnt charge, only for cranage etc if needed.
There is coverage for fault finding,setting to work and testing.
Paul
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Old 25 January 2005, 16:33   #10
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viewing secondhand mariner 225 optimax

hi
Slightly off the original thread - but still related.

I am viewing a boat with Mariner 225 optimax 2002 this Thursday 27th. what should I be looking for in respect of service documention or on the unit itself. Does it have an inbuilt memory of the hours run? local dealer download? do these engines have a standard set of instruments when new?
for this size engine what hydraulic steering should be fitted?
Are 'muffs' available for this size engine to it to be run out of the water and for flushing after use?

Mariner dealer directory for servicing and future spares?

anything else you think relevent.

thanks (in advance)
Paul
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