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Old 12 September 2015, 15:25   #21
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The details say oil change, grease all areas that need it, prop shaft cleaned and re-greased. I'll give them a call monday and ask for a full break down and the hourly rate. I will explain that future services depend on it and may have to name and shame. Not that its difficult to work out as there are only 2 dealers in Cumbria.

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Old 13 September 2015, 02:30   #22
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For that, even with putting the laptop on the engine and gearbox oil change should take no more than 2 hours.

Even if you allow 60 for oils and grease. That is still 6 hours labour @ 50 per hour, which can't be justified.

Hopefully its just an admin error, and they've charged you a flat cost for a full service by mistake.

Let us know how you get on.
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Old 13 September 2015, 09:14   #23
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I've moved the etec stuff here: The annual Etec debate!
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Old 13 September 2015, 20:07   #24
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I paid 132 for the 20 hour service on my Mercury 115 in June this year.

That was from the dealer that I bought from, I think there is a lot to be said for building a relationship with a workshop you trust.
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Old 14 September 2015, 12:50   #25
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Rant time.........

Spoke to them today, well, a girl there who wasn't in the service department. The hourly rate is 65 +vat. Expensive for what you get (our design engineers get charged out for less than that), but apparently reasonable for mechanics. They have spent 4 hours doing the job. I had asked if they knew how to set the smartcraft gauge to take an input from the fuel/water sensor as, although the fitting and wiring was detailed, the smartcraft setup wasn't covered in the instructions (it is a mercury supplied smartcraft ready filter with the correct plug to fit the "tank 2" input). Apparently the guy has spent quite some time trying to figure out how to do this and I have no idea if he managed it or not. I suspect from some of the notes on the job card that he didn't. I know I asked for them to look at it but I didn't expect it to cost me 150 I assumed they would know what they are doing or would give me some warning that they were going to try to bankrupt me.

Without that, service would have been 202, assuming 2 hours labour.

When I mentioned to the girl that it was cheaper to service an Audi she said it was because "it's a boat". I may have lost it a little here. Apparently an outboard is far more complex with more expensive parts than a car, even though it didn't require any parts. The audi long life oil is just under twice the price per liter compared to the stuff I have been charged for.

I'm going to have a chat with the service manager tomorrow and see what they have actually done. Hopefully I can at least work out if they have programmed the gauge or not. I won't be impressed if they have charged me 150 for nothing.

Time I guess to look into a new service center.

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Old 14 September 2015, 12:57   #26
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you shouldn't be paying for them not knowing how to fix something they are meant to support, that is part of the learning curve for being a dealer of any product.

sounds like you are getting somewhere though and i expect they will come to some agreement with you. that is an expensive hourly rate compared to everyone around glasgow area...location probably has a lot to do with that though.
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Old 15 September 2015, 09:57   #27
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Quote:
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I imagine local dealers will be more flexible on price when you actually buy the engine from them - saving a few hundred on an internet engine is not always the best long term plan.
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Old 15 September 2015, 13:12   #28
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Time I guess to look into a new service center.

And get a quote too?...takes the guess work out
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Old 15 September 2015, 13:42   #29
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And get a quote too?...takes the guess work out
Yep. Normally I would but i was in a rush and just forgot. Schoolboy error and a lesson learned!

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Old 20 September 2015, 08:01   #30
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Hi all, Anything "Marine" is two to four times the cost of most all other engines. The first thing to do is test and buy the motor. The SECOND, buy the Service Manual for that particular engine.
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