Spoke to them today, well, a girl there who wasn't in the service department. The hourly rate is £65 +vat. Expensive for what you get (our design engineers get charged out for less than that), but apparently reasonable for mechanics. They have spent 4 hours doing the job. I had asked if they knew how to set the smartcraft gauge to take an input from the fuel/water sensor as, although the fitting and wiring was detailed, the smartcraft setup wasn't covered in the instructions (it is a mercury supplied smartcraft ready filter with the correct plug to fit the "tank 2" input). Apparently the guy has spent quite some time trying to figure out how to do this and I have no idea if he managed it or not. I suspect from some of the notes on the job card that he didn't. I know I asked for them to look at it but I didn't expect it to cost me £150
I assumed they would know what they are doing or would give me some warning that they were going to try to bankrupt me.
Without that, service would have been £202, assuming 2 hours labour.
When I mentioned to the girl that it was cheaper to service an Audi she said it was because "it's a boat". I may have lost it a little here
. Apparently an outboard is far more complex with more expensive parts than a car, even though it didn't require any parts. The audi long life oil is just under twice the price per liter compared to the stuff I have been charged for.
I'm going to have a chat with the service manager tomorrow and see what they have actually done. Hopefully I can at least work out if they have programmed the gauge or not. I won't be impressed if they have charged me £150 for nothing.
Time I guess to look into a new service center.