Originally Posted by wavedancer
Spoke with my dealer today and expressed my concerns my concerns about not being able to go boating.
I feel that he would like to get this problem sorted however with this being a manufacturing problem I will have to wait for evinrude to make a decision before I will know the final outcome.
Hopefully they will do the right thing and get my problem sorted so that I can feel confident to go boating with my family again.
My main dealer Marine Motors felt that the best way to get this resolved was for all parties envolved to have a meeting at the London Boat Show ( ie. Marine Motors, Evinrude/BRP, Myself and Excalibur Ribs the boat builder) as he felt that there was no point in talking over phones when there was an oportunity for us all to sit down across a table to come to some sort of agreement on my engine.
I informed my dealer that I as well as the boat builder would be at the boat show on both the Friday and Saturday of the first weekend. He then informed me that he might not be able to be there but that he would inform Evinrude that I would be there.
My dealer gave me the phone number for Mike Loach/Evinrude manager so that I could contact him when at the show to meet him. After several times trying to contact him and leaving him a voice message to contact me as I was at the boat show to meet him I had no reply!
It was only when at the show I discovered that Evinrude didn't even have a stand there! I was led to believe that there was a meeting arranged to sort out my problems. I went to a lot of expense getting both myself and my boat builder over from Ireland to stay in London and go to the show to resolve these problems only to find that no one else bothered to show up for the meeting.
The last time I spoke with Evinrude they told me that as soon as my warranty period was up they have no intention of sorting any issues or extending warranty! It now seems obvious that they have no intention of talking to me or returning calls to sort out problems with my engine even while inside warranty! My warranty runs out next month, I wonder will they be easier to contact then.
My Solicitor and Surveyor feel that as the engine is obviously not fit for the purpose that it was supplied that I should be returning it to evinrude.
The boating season is about to start and I still don't feel confident enough in the engine to take my family out. I just don't know what to do, but what I do know is that I could never recommend an evinrude to anyone as mine has been a disaster!
I wish I'd listened to my Boat Builder as he told me day one that from his experience the biggest problem I would have with Evinrude would be warranty issues and that he strongly recommended me to fit a Suzuki which would also have cost less money than the E-Tec.