[QUOTE=Chris Caton;569036]I'm not so sure the automotive industry is any better, my experience of a local Land Rover main dealer has left me less than impressed
Interesting. If it was the one on the roundabout in Liverpool, with their Jag dealership on their old site on the other side of the road, I totally understand!
I travel 50+ miles to get the Forester serviced by an 'independent' who specialises in prepping Subaru rally cars and am delighted to do so in the certain knowledge that he'll do a fantastic job and the car will be totally sorted for sensible money because the guy lives and breathes the product. Same with my Transporter; use a guy in St Helens (20+ miles away) who's a dedicated, enthusiastic, independent but who's invested in all the diagnostic kit and equipment.
Main dealers just leave me speechless.